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Order API

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Before you can start using the Order API,  a username, password and connection details are required, which will allow you to access our sandbox / test environment to allow you to build you integration in a safe environment.

In addition, depending on the use case on how the API will be used we would need to setup a customer account within our billing system or link to an existing, and then provide extra details of the packages that can be ordered through our API.

Once you have these details and an account setup on the website you can proceed to review the API.


The following are definitions which are used within our API. It is important to understand them as different companies may use them differently.


An order is a collection of instructions of provisioning and ordering applications and hardware.



Refers to the physical device.



A software subscribed application/service, e.g. APM, Payment Contract, or a feature, e.g. CNP. Or hardware ownership related services: Swap, Repair, Warranties etc



An acquiring bank (also known simply as an acquirer) is a bank or financial institution that processes credit or debit card payments on behalf of a merchant.


The acquirer allows merchants to accept credit card payments from the card-issuing banks within an association. In usual scenario, an acquirer is a customer of Verifone. Acquirer has then its own customers who are not Verifone customers directly.



A merchant is a person who trades in commodities produced by other people. Essentially, to a person or persons in a store taking the payments for the goods they sell and who has contact with the Acquirer for processing of funds.



An acquirer or merchant or other entity we are charging for hardware or services from Verifone.



The Point of Interaction. This may refer to a number of different entities but is primarily considered to be the logical Terminal.

Order flow

The order process internally happens in three stages:

  1. Order Service will validate the initial order and acknowledge receipt.
  2. The Order will be first boarded into our internal systems (TMS’s, Gateways, Databases etc.) as applicable.
  3. The order is sent to our Billing and Fulfilment system whereby any physical hardware is packaged and shipped, and billing may be activated.
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