Skip to main content

Activate and set up your 2Checkout account

Last updated: 09-Sep-2021
Rate this article:


After you create your account with 2Checkout, you need to request the activation of your live account by completing a form and provide information that will help us verify the business and identity of the individuals involved in your business.

Your activation request will be analyzed manually by 2Checkout’s Underwriting team and it is a mandatory step before you can start selling. Do make sure you check your email for any requests you may get from 2Checkout that are needed to finish the activation process.

Activate your 2Checkout account

1. Activate your 2Checkout account by clicking on the Start activation button, as shown below. 

2. Upon clicking on the Start activation button you'll be prompted with an application form that you need to fill out to provide information about your business.

All application fields are mandatory. It will take you about 5–10 minutes to complete the form. In case you don’t have all the information at hand, you can always save the application and continue at a later stage.

Make sure that you have the following documents ready to upload during the application process:

  • company registration document (chamber of commerce extract or articles of incorporation)
  • A valid passport or official identity card (not a driver’s license) of the person signing the contract and of shareholders who, directly or indirectly, have 10% or more of the shares or voting rights. (Note that the MRZ code needs to be clearly visible.)

3. If you haven't started the account activation, you will see an orange button that displays the text “Demo mode” at the top of your Merchant Control Panel and asks you to "Add information about your business to activate your account and start selling".

new Control Panel flow_pending merchant_1.png

4. If you are on the PSP business model (2Sell or 2Subscribe accounts), the Start selling steps in drop-down will look like this:

new Control Panel flow_PSP.png

Complete the application form

After hitting the Start activation button as described above, you'll need to fill out the activation form in order to be able to sell with us. 

Below you can see all the required info and also how to fill out the form.

Merchant information

Tell us the basics of your business.

  1. Let us know what annual volumes you expect to transact through your 2Checkout account:
    • For start-ups with no processing history, we recommend entering $10,000 - $30,000 or less, unless you have some special circumstances around your launch. Otherwise, use your current processing statements as a guide
  2. What type of products/services do you plan to sell? Your business must operate within the permitted use of 2Checkout services outlined in our Acceptable Use Policy.
  3. If you are selling tangible (physical) goods, let us know if you keep your own stock and inventory.


Product information

Tell us about what products or services you are selling. The information you provide will help us to verify and understand what your customers will receive.

  1. Provide a product description URL that can help us understand what your product is. This can be a link where we can download your product or review a description of what your product/services offer your customers.
  2. If you prefer to manage your own taxes and invoices, let us know the following:
    • If you have your own Refund Policy? If not, you can use 2Checkout's default Refund Policy
    • If you have your own Delivery Policy? If not, you can use 2Checkout's default Delivery Policy
    • If you have your own Privacy Policy? If not, you can use 2Checkout's default Privacy Policy


Account details

Tell us about your company. The information you provide in these steps will help us to verify and understand your business.

  1. Select the business type of your business/company.
  • Individual or Sole proprietorship – your business is unincorporated and you are the only person responsible and liable for all your company’s profit and debts
  • Partnership – your company’s profit and debts are owned and/or shared by two or more individuals
  • Private corporation – your company’s shares are not publicly traded and are held by a small number of stockholders (shareholders)
  • Public Corporation – your company’s shares are publicly traded and are held by a large number of stockholders (shareholders)
  • Nonprofit Corporation – your company serves the public interest and runs charitable activities or is raising funds from the public

2. Enter the date when your business was established.

3. Enter your company address – this cannot be from a Virtual Box or a P.O. Box.


4. Enter your tax registration number –  Depending on your country, the tax registration can have different names (Tax ID, VAT, GST, etc.). The Tax or Value Added Tax number (VAT) is issued by the Tax Office at the moment of registration of the business. You can provide your Tax or Employer Identification Number, or, in case you use your Social Security Number for business tax purposes, you can provide that instead.

5. Enter the business legal name – This must be the official registered name of your company. 2Checkout will verify if the tax ID provided matches the exact legal business name, so make sure it is correct.

6. Add the business owner's phone number - customer happiness is our #1 priority. In the unlikely event that we need to contact you, a phone number is our preferred alternative to email. 2Checkout will not spam you.


Ownership details

To be compliant with financial regulations and anti-money-laundering laws, 2Checkout is required to know the identity of the individuals who substantially control or own your company. Tell us about yourself and any beneficiary having 10% or more voting rights, shares, or other direct or indirect control in your company.

  1. Enter your legal first and last names.
  2. Enter your birthdate.
  3. Enter your full address.


4. Enter your social security number (SSN) – This is your national identification number and depending on your country it can have different names. This will be used for identity verification and soft credit check that will not affect your credit score.


5. Upload documents that prove your identity – you need to upload a copy for each of the below document types:

  • A valid government-issued ID (both front and back side images)
  • Valid address proof, such as electricity bill, telephone bill (no older than 2 months from the date when you upload the scanned copies).

6. Let us know if you are the sole owner of the business. If not, enter your ownership share, together with information regarding the other owners and their respective legal information.


Payout Details

Select the payout method you would like 2Checkout to use for issuing your transfers. These are the possible values:

  • Wire Transfer – requires bank information such as bank name, city, currency and bank account number
  • PayPal – requires a payout currency and PayPal address
  • Payoneer – requires a payout currency and a Payoneer ID. You can apply for a 2Checkout MasterCard powered by Payoneer right from your merchant Control Panel.

payout details activation account process.png

Upload your business documents

Upload at least one copy for each document type listed below. Accepted formats for documents to be uploaded are: .docx, .jpg, .png, .pdf, and .gif (<10MB).

  1. Company ownership documents (such as articles of incorporation or organization, showing beneficial ownership)
  2. Tax identification documents
    • Europe – TIN or other relevant documentation
    • US – SSN/TIN/PTIN or other relevant documentation
  3. Government-issued ID such as the passport or national identity card (front and backside)
  4. Valid Address Proof – address of the principal place of business/headquarters

You can also upload any other valid and relevant documents that can prove your identity and offer proof of ownership for your company.

upload documents control panel.png

Application review process

After filling in your information, you can submit the application for review. If there are any empty fields, the application will return an error, as shown below.


Once submitted, the 2Checkout's Underwriting team will review your application and will contact you, in case additional more details are needed or notify you about the resolution.

If additional information is required:

  • You will receive an email notification
  • The first activation step on your Dashboard will display the message “Action required"
  • You can update your request and provide the additional information requested by the 2Checkout's underwriting team by clicking on the Add required information button

new Control Panel flow_awaiting merchant information_3.png

Upon submitting the required information, your Dashboard will clearly display messages that your application is currently "In review", and you can view it by clicking on the View application button.

new Control Panel flow_awaiting UW merchant_4.png

Sign the contract and go live!

By submitting the application for review you will also acknowledge and accept the Terms and Conditions and Services Agreement that will become your binding contract as soon as the application is approved by the 2Checkout's underwriting team.

Once your application is approved, your account is live and can be used for real transactions. 2Checkout strongly recommends that you test your integration one last time before you publish your buying links and start processing live payments.

Your Dashboard will continue to display sample data until you process your first real transaction.


Recommended resources


Rate this article:
Logo of Verifone