Items released in production in May 2025:
Enhancement
A new endpoint is now built to enable vendors to retrieve the tax rates for their products. Instant Tax Rate Export allows vendors to extract the tax rate information for their products as a JSON. Find out more details in the Instant Tax Rate Export (ITE) documentation.
Enhancement
We exposed the EXTERNAL_CUSTOMER_ID in the Omniture variables, in the Upgrade flow to improve transparency and support customization (for instance allowing segmentation or personalized shopper assistance). Exposing this data aligns the Upgrade flow with the Renewal flow, where the EXTERNAL_CUSTOMER_ID was already available.
Enhancement
We improved reporting accuracy and ensured consistency in churn prevention metrics and terminology, by adding the new Recovered subscriptions column in the Churn prevention statistics, which shows the number of subscriptions that generated at least one successful renewal after a discount was accepted via a churn prevention campaign. Old Recovered subscriptions column was renamed to Accepted discount and Recovery rate to Discount acceptance rate. Also, CPC discount acceptance info is now displayed on the subscription details page.
Enhancement
Subscriptions imported into our Channel Manager with next renewal price set during import, have now the possibility to update the pricing options/quantity options during renewal. See more in the Import subscriptions and credit card data documentation.
Enhancement
Adapted the Refine Results area of the Churn Report so that the Voluntary Churn Reasons contain also any custom reasons defined by the vendor in the Cancellation reasons tab in Control Panel Renewal settings. Read more in How to configure churn prevention campaigns.
Fixes
We enhanced the Lead management follow-up email for Abandoned cart to display the same price that the shopper had in their cart.
Fixes
Optimized the product page in Control Panel in order to improve the loading time.
Fixes
Fixed a display issue that would cause discrepancies in the data presented in the dashboard of Control Panel.
Fixes
Fixed a display issue in myAccount that was seen within the turning-off automatic renewal flow.
Fixes
Fixed an error that would prevent users from downloading invoices from the Accounting section in Control Panel.
