Re-insert Card
Last updated: 26-Oct-2023
The “Chip Error” screen is displayed when a faulty EMV-capable card is inserted. This prompts the cardholder to retry inserting the card.
| Step | Instruction | Screen Information | Rebranded Screen Information |
|---|---|---|---|
| 1 | In the event of a Chip failure, the customer is instructed by the terminal to remove the card. |  |
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| 2 | Insert the card once again. |  |
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| 3 | After 2 failed attempts, the Customer is instructed by the terminal to swipe the card through the magstripe reader (only when the fallback option is enabled). |  |
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