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In-store payments

Management Functions

Last updated: 10-May-2022
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This section covers the management functions of the terminal.





The application version, build number, a profile is displayed. The terminal operating system version and terminal model versions may also be displayed.

Step Instruction Screen Information
1 Terminal displays information about the payment application. about



The Communication Control Panel (CCP) allows the user to access the following functions:

  • Set /change the network configuration parameters
  • Run simple network diagnostics
  • Report the network status

The most important information is on the main screen:

  • The type of communication (Ethernet, GPRS, Wi-Fi, Bluetooth)
  • The current connection status (connected/not connected)
  • The base CCP menu (Status, Configuration, Diagnostic)

For more information, refer to Setting Connection

Set Language

The Set Language screen allows the user to select the required language.

Step Instruction Screen Information
1 The User is prompted to select the menu option, scroll until Set Language operation appears, or enter the number for the operation. language

CP Manual Launch

Use this option to launch a Commerce Plugin. If Commerce Plugins are configured, a list of applications will be displayed.

Training Mode

Training Mode is a facility that enables the user to interact with the application for demo and training purposes.

Once the application enters ‘Training Mode’, the User should be able to access all menus and perform all transaction types as if the terminal was in normal processing mode.

Step Instruction Screen Information
1 Press enter_key key to confirm. If the user selects to enable training mode, then the terminal will check if any transactions exist in the batch, if they do not, then the mode is enabled. training_enable
2 If the User selected enter_key key then the training mode is disabled. Cancel cancel_key key returns back to idle. training_disable

Call TMS (Terminal Management System)

Selecting this option downloads any available updates from the TMS. The terminal will display “No Updates Available” if there is nothing to download.

Step Instruction Screen Information
1 Process and check for updates. call_tms
2 Fetch update and show progress as a percentage. fetch_updates
3 A successful update is confirmed on-screen. Press enter_key key to confirm. config_Update_success
4 Message on the screen confirming that no updates are available. Press enter_key key to confirm. call_tms_no_updates

Change Password

The terminal is programmed with an Admin password which is required for refunds, void transactions, and some protected terminal functions. This password is a security measure to ensure only authorized personnel can access this functionality on the terminal.

The system supports 3 password roles:

  • Admin - typically the User, store owner, or the store supervisor
  • Manager
  • Cashier
Step Instruction Screen Information
1 Enter the current password. password
2 Select the password level to be changed. change_password
3 Enter the new password. Press enter_key key to confirm. password_admin
4 Re-enter the new password. Press enter_key key to confirm. change_password_reenter
5 The password has been changed. Press enter_key key to confirm. change_password_success


EMV Debug Report

The EMV Debug Report is a feature, which allows the user to print EMV data which may be asked for by the Verifone Helpdesk if the User calls requesting assistance.

Step Instruction Screen Information
1 Terminal displays the available Diagnostic Reports. diagnostic_menu
2 The Diagnostic Report is printing. diagnostic_report
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