How do I get help?
Overview
Learn how to get help from dedicated teams across 2Checkout for your inquiries.
| Team | Email address | Activity/Description |
|---|---|---|
| Merchant Technical Support | supportplus@2checkout.com | Contact for technical assistance regarding your new Control Panel. The team is also available via Live Chat, from the Control Panel. |
| Shopper Support | support@2checkout.com | Email address that your customers can use for inquiries regarding the payment process/order delivery. The full list of available phone numbers is available here. |
| Sales Team | info@2checkout.com | Contact our Sales team for any questions you may have regarding your agreement with 2Checkout. |
| Financial Support | pay@2checkout.com | Dedicated team that can help you with your financial inquiries. Your customers can use it for advanced questions regarding payments. |
| Chargebacks Support | chargeback@2checkout.com | Dedicated team that can assist you and your customers with inquiries regarding the chargeback process. |
| Refunds Support | refund@2checkout.com | Dedicated team that can assist you and your customers with inquiries regarding the support process. |
| Underwriting Support | underwriting@2checkout.com | Our Underwriting team can help you with any inquiries you may have regarding your account status. |
| Affiliates Support | affiliates@2checkout.com | Dedicated team that can help with any questions regarding affiliate accounts at 2Checkout. |
JSON-RPC API 6.0
Before you start using the 2Checkout API to place orders with credit cards, check your PCI DSS compliance status. Find out more details about what PCI compliance means and what you should do to be PCI compliant here.
Taxes
This topic refers to tax updates, tax regulations, and tax exemptions.
Product set-up flow
Overview
Your 2Checkout account is extremely customizable and can adapt easily to serve all of your business needs. 2Checkout goes beyond payments to provide you with the commerce, merchandising, distribution, marketing, affiliate, channel, churn prevention and revenue recovery tools needed to get and stay out front.
Product catalog
Customize every aspect of your products/subscription plans. Configure fulfillment/delivery, product files, SKUs, trials, localized settings, shopper messages and notifications, billing cycles, contracts, upgrades, and many others.
- Set up upgrades
- Product files manager
- Configure order fulfillment/delivery
- Fulfillment confirmation
- Set up product bundles
- Software services
Pricing and charge scenarios
Use pricing options to define complex pricing models for your products or subscription plans, adding cost components for each option or combination of options your shoppers can purchase. The capabilities at your disposal make it easy for you to easily adapt products or subscriptions to customer and market needs. You can configure pricing options and control: recurring billing; the number of users or seats; product type (basic, professional, etc.); support versions; usage and overage options and more.
- Advanced pricing options
- Static pricing (without base price)
- Customize recurring charges
- Pay-per-use (metered billing)
- Recurring billing
- Tiered (scale) charges
- Volume pricing
Billing and payments
2Checkout Global Payments enables you to sell globally and settle payments seamlessly while providing shoppers with a localized and secure buying experience. It includes everything from intelligent payment routing and support for multiple payment processors to automated tax/VAT handling and powerful risk and fraud protection.
Ordering interface
Customize the out-of-the-box shopping cart templates offered by 2Checkout and create completely personalized designs of the interface your customers use during their purchase.
Emails
Reach out to your customers in their own language. 2Checkout supports email translations and customizations in more than 33 languages (delivery emails, order emails, renewal/subscription emails, and order follow-up).
Marketing
2Checkout's full-service online marketing capability includes everything from the development of your overall online marketing strategy to managed affiliate services, and everything in between - including end-to-end email campaign management, SEO, SEM, and cart conversion rate optimization.
Account set-up
Secure your account by restricting access only from specific IPs.
Best practices
Overview
Use this collection of best practices to improve your authorization and conversion rates, reduce abandonment and unfinished payments, but also lower chargebacks and refunds.