Overview

Due to industry regulations, all websites must have a viewable privacy policy and refund policy. We have created sample policies for you to use, or you may write your own.

Privacy Policy

This policy explains to your customers how you will use their information.

Sample Privacy Policy

You can use the sample Privacy Policy below or you can write your own.

This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information.

Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone.

Overview

This object is returned directly or within a successful response from the following API requests:

• Retrieve products by code

• Search products

Product object

Overview

After you create your account with 2Checkout, you need to request the activation of your live account by completing a form and providing information that will help us verify the business and identity of the individuals involved in your business.

Activate your 2Checkout account

1. Activate your 2Checkout account by clicking on the Start activation button, as shown below. 

2. Upon clicking on the Start activation button you'll be prompted with an application form that you need to fill out to provide information about your business.

All application fields are mandatory. It will take you about 5–10 minutes to complete the form. In case you don’t have all the information at hand, you can always save the application and continue at a later stage.

Make sure that you have the following documents ready to upload during the application process:

• A company registration document (chamber of commerce extract or articles of incorporation)
• A valid passport or official identity card (not a driver’s license) of the person signing the contract and of shareholders who, directly or indirectly, have 10% or more of the shares or voting rights. (Note that the MRZ code needs to be clearly visible.)

3. If you haven't started the account activation, you will see an orange button that displays the text “Demo mode” at the top of your Merchant Control Panel and asks you to "Add information about your business to activate your account and start selling".

4. If you are on the PSP business model (2Sell or 2Subscribe accounts), the Start selling steps in the drop-down will look like this:

Fill in the application form

After hitting the Start activation button as described above, you'll need to fill out the activation form in order to be able to sell with us. 

Before you start filling out the form, you'll be prompted with a page that:

• informs you about your pricing plan
• states the purpose of the form
• explains the activation process

Once you click Next, you can see all the required info and also how to fill out the form.

About your business

Tell us the basics of your business.

1. Let us know what is the Trade name of your business. This can be your business registered name or your full name as seen in your National ID if your business is not registered yet. The name of your business will be displayed to your customers during checkout.
2. Select the Business type for your company from the drop-down list:
   
   • Individual or Sole proprietorship – your business is unincorporated and you are the only person responsible and liable for all your company’s profit and debts
   • Partnership – your company’s profit and debts are owned and/or shared by two or more individuals
   • Private corporation – your company’s shares are not publicly traded and are held by a small number of stockholders (shareholders)
   • Public corporation – your company’s shares are publicly traded and are held by a large number of stockholders (shareholders)
   • Limited Liability Corporation (LLC)
   • Non-profit – your company serves the public interest and runs charitable activities or is raising funds from the public
   • Other
3. If you select the business type as Individual, you need to add your personal details (date of birth, ID number as printed on your national identification documents, such as ID-card, passport or residents permit, and your phone number), and your fiscal address details (country, city, address, ZIP/postal code). In the unlikely event that we need to contact you, a phone number is our preferred alternative to email. Verifone will not spam you.
4. If you select any of the other business types, you need to provide the company registration date (date when your business was established) and the Registered business address (country, city, address, ZIP/postal code). The company address cannot be from a Virtual Box or a P.O. Box.

5. Click Next to continue with the Financial details of your business. Verifone needs this information to assess your company financially from a risk standpoint. You need to provide the following details:

• Company Registration ID
• Tax registration number – Same with company registration ID in some cases. Depending on your country, the tax registration can have different names (Tax ID in USA, VAT in EU, GST in India, etc.). The Tax or Value Added Tax number (VAT) is issued by the Tax Office at the moment of registration of the business. You can provide your Tax or Employer Identification Number, or, in case you use your Social Security Number for business tax purposes, you can provide that instead.
• Annual online transacted volumes (in US dollars) – for start-ups with no processing history, we recommend entering $10,000 - $30,000 or less, unless you have some special circumstances around your launch. Otherwise, use your current processing statements as a guide.
• Average order value (in US dollars)
• Chargeback rate for the past 12 months and an estimation for the next 12 months

6. Click Next to provide details about the Stakeholders. To be compliant with financial regulations and anti-money-laundering laws, 2Checkout is required to know the identity of the individuals who substantially control or own your company.  

Click Add stakeholder to provide details either about yourself and/or about any beneficiary having 10% or more voting rights, shares, or other direct or indirect control in your company.

• First name
• Last name
• Stakeholder type – Owner/Legal representative or both
• Role – The position/role the stakeholder has within your company.
• Ownership share – Share percentage that the stakeholder has in the company.
• Email
• Phone
• Country
• City
• Address
• ZIP/Postal code
• Date of birth
• National identification number – This is your national identification number and depending on your country it can have different names. This will be used for identity verification and soft credit check that will not affect your credit score.

About your products

Tell us more about the products and services you provide. The information you provide will help us to verify and understand what your customers will receive.

You need to add information about:

• Product or services category
  
  • Online services – Selling access to online services without physical or digital delivery, either software as a service such as hosting or access to educational content
  • Digital goods/software – Selling digitally deliverable goods, such as software licenses or access to files (such as PDF) downloads
  • Offline services – Offline services such as yoga classes
• Have you processed online transactions before for this type of business?
• Product access instruction for review
  
  • We need access to your product in order to understand what you sell and to test your product for compliance purposes. For most popular product types, access can mean:
    
    • Username & password (for SaaS products)
    • Download URL + username & password and license key if applicable (for products that can be downloaded)

Account settings

Select the payout method you would like Verifone to use for issuing your transfers. These are the possible values:

• Wire Transfer – requires bank information such as bank name, city, currency, and bank account number
• PayPal – requires a payout currency and PayPal address
• Payoneer – requires a payout currency and a Payoneer ID. You can apply for a 2Checkout MasterCard powered by Payoneer right from your Merchant Control Panel.

Documents

After saving your account settings you can proceed with uploading the necessary documents to prove your identity and thus, be able to sell with us. For this, you need to upload a a copy for each of the below document types:

• Valid government-issued ID – This can ID card, passport. Make sure the uploaded file includes your photo.
• Valid proof of address – Name, full residential address, and date of issue should appear on the document to be acceptable. Utility bills and bank statements should not be older than 3 months.
• Business documents
  
  • Company ownership documents – Certified Certificate of Incorporation or equivalent registration document
  • Tax identification documents – For Europe, TIN, or other relevant documentation, and for the United States, SSN/TIN/PTIN or other relevant documentation.
  • Valid proof of address – This can be an electricity bill or telephone bill that states your name, full residential address, and date of issue. Utility bills and bank statements should be not older than 3 months.

You can also upload any other valid and relevant documents that can prove your identity and offer proof of ownership for your company.

Summary

Once you upload the required documents and before hitting Submit, you can have a look at your application form and update/edit the missing details or modify the incorrect or incomplete information highlighted in red. 

Application review process

After filling in your information, you can submit the application for review. If there are any empty fields or missing information, you will not be able to click the Submit button.

Once submitted, Verifone's Underwriting team will review your application and will contact you, in case additional more details are needed or notify you about the resolution.

If additional information is required:

• You will receive an email notification
• The first activation step on your Dashboard will display the message “Action required"
• You can update your request and provide the additional information requested by Verifone's underwriting team by clicking on the Add required information button

Upon submitting the required information, your Dashboard will clearly display messages that your application is currently "In review", and you can view it by clicking on the View application button.

Sign the contract and go live!

By submitting the application for review you will also acknowledge and accept the Terms and Conditions and Services Agreement that will become your binding contract as soon as the application is approved by Verifone's underwriting team.

Once your application is approved, your account is live and can be used for real transactions. Verifone strongly recommends that you test your integration one last time before you publish your buying links and start processing live payments.

Your Dashboard will continue to display sample data until you process your first real transaction.

Overview

Use this object to retrieve information about the cross-sell campaigns you configured for your account. 

Parameters

Overview

Use the variables in the list below to customize the Abandoned cart shopper email according to your needs. Check the 'Mandatory' column to see the variables required in your customized version of the e-mail.

Overview

Stock keeping unit or SKU is a number assigned to a particular product by a digital or physical retail store for easy identification and inventory tracking purposes. The SKU number is a string of alphanumeric characters that uniquely identify details such as price, product options and manufacturer of a particular product or service. SKUs are used in order notifications, electronic delivery, export files, etc.

SKU Manager

Managing product SKUs in the 2Checkout Platform is possible both via the Merchant Control Panel.

For companies managing large product catalogs with defined SKUs and that are making regular changes to their prices and products (new versions, new options), the manual process performed in Merchant Control Panel needs to be supported by an automatic solution as well. By using an automated flow, merchants decrease the time needed for this process, and also reduce the risk of human errors associated with the manual process.

In the 2Checkout platform, SKUs can be associated with a unique combination made up of:

• Product identification element
• Pricing configuration
• Plus minimum one of the following:
  
  • Currency – defined as applicable to all currencies or only to specific ones
  • Volume Discounts – defined as specific quantity or intervals (applicable only according to the volume discounts that are defined at pricing configuration level)
  • Purchase Types – possible values: new purchase, renewals, upgrade and trial
  • Pricing Options – will be available considering the pricing option groups assigned to selected pricing configuration

SKU Schema

1. To import an SKU schema or to create a new one, go to your Merchant Control Panel and navigate to Dashboard → Setup → Products:

2. Scroll to the product list and click on the Edit button.

3. In the 'Edit product - Information' page, click on the SKU Manager link.

4. In the 'SKU Manager' page, click on the Create tab to import an SKU schema or to add a new one.

5. To create a new SKU schema, define the combination criteria from the Settings section below. The SKU number is a unique combination of Product ID (Product Code) plus all or one of the following: Currencies/Volume Discounts/Purchase Types/Pricing Options.

• Click on View/Edit SKU details.
• Input SKUs manually, then click on Save SKU schema.

6. To import an SKU schema, export the .csv file, input the SKUs in your system.

7. Then import back the file and the schema will be saved automatically.

8. View the SKU schema with pricing (compiled automatically) in the SKU list tab.

The SKU code is recorded on each sale and sent via IPN and in email notifications, and also displayed in the 'View order' page.

Working with SKUs is especially useful when products have complex pricing options, many currencies, etc., or when working with power affiliates/price comparison portals.

Once you have your SKU schema in place, you will be able to modify or export it at any time.

Attributes

Revenue Recovery Tools

With more than one out of every six-card transaction failing for one reason or another, implementing strategies to reduce and/or recover declined authorizations is one of the best investments any recurring revenue-based business can make. Just as there are many reasons for payments to fail, there are numerous ways to prevent and recover them. 

2Checkout provides recurring-revenue-based businesses with a comprehensive suite of revenue recovery tools, as well as the expertise and guidance to tailor and fine-tune your strategy to achieve industry-high revenue loss prevention and revenue recapture rates.

Revenue Recovery Tools are a set of unique features of the 2Checkout platform that are used for recovering and collecting transactional revenues lost due to poor authorization rates and include, without limiting, the following:

 NOTE:  Use the instructions from this article to replicate the Monthly financial statement available in your previous Admin Area interface.

Account financial summary

Report description: Total sales and payment activity, together with chargebacks, refunds, transactions or payment fees + reserve held and reserve released.

Where do I find it in my new 2Checkout cPanel: The information is currently available in the Legacy payments history area, for payments issued from your previous Admin Area.

For payouts issued from new 2Checkout, information is available in the Payments tab.

Payment amounts funded to Seller

Report description: The Payment Amounts Funded to Seller section provides a high-level overview of the payouts received from 2Checkout. Reserve values represent only the amount held or released for each payment.

Where do I find it in my new 2Checkout cPanel: The information is currently available in the Legacy payments history area, for payments issued from your previous Admin Area.

For payouts issued from new 2Checkout, information is available in the Payments tab.

Submitted Transactions by Payment Type

Report description: Gross/Net Sales, Refunds and chargebacks – both order count and amount – split by payment method.

Where do I find it in new 2Checkout: The information is available in cPanel, in one of our platform defined reports:

What's new: Merchants can divide the report data on days/weeks. Merchants are also able to run the report based on other filters (products, customer country/region, order currency/language, and many others).

Chargeback Summary

Report description: This summary shows the original date and transaction the chargeback was levied against, as well as the reason for the chargeback and any fee associated with it.

Where do I find it in new 2Checkout: The information is available in cPanel, in one of our platform defined reports :

What's new: Ability to run the report based on chargeback status, reason, product, currency or payment method. Merchants are also able to see a list of potential disputes.

Transaction Fee Summary

Report description: The Transaction Fee Summary identifies all fee types accrued during a given month, how many transactions were charged each fee, the total amount charged for each fee and an accumulative total of all fees charged.

Where do I find it in new 2Checkout: Available in the Revenue Split Report, from the cPanel.

What's new: Ability to combine the fees with total sales – while displaying the report based on transactional and payout currency.

Adjustments Summary

Report description: The Adjustment Summary recaps the total gross adjustments, which can be either positive or negative, applied to the seller's account.

Where do I find it in new 2Checkout: The information is available in Accounting > Accounting summary.

Detailed Listing of Transactions

Report description: The Detailed Listing of Transactions is a comprehensive record of all settled transactions applied to your seller account during a given month.

Where do I find it in new 2Checkout: Information available in cPanel > Order search.

Added value: Merchants are able to export extended level of information related to orders, as well as apply various filters during the search.

Overview

Use the Product object to create, update and retrieve subscription plans/products for your account. Use 2Checkout's API and control the following product attributes:

• Product information
• Pricing
• Subscription plan settings and renewal configuration
• Subscription plan recurring billing
• Fulfillment
• Shipping classes
• Localization 

Parameters

Use the parameters below to add new products into your 2Checkout catalog.