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Sample Refund Policy

Overview

Due to industry regulations, all websites must have a viewable privacy policy and refund policy. We have created sample policies for you to use, or you can write your own, if you choose so.

Refund Policy

The refund policy explains how you handle returns, refunds, and exchanges. You can display this policy on either the product page or the checkout page of your website. 2Checkout makes every effort to refer refund requests to you, the seller, but reserves the right to issue a refund if necessary.

Though “No Refund” Policies are generally permitted, 2Checkout strongly recommends against this business practice because it often leads to high customer chargebacks. There are certain situations where 2Checkout cannot permit “No Refund” Policies. If this applies to you, 2Checkout will let you know.

Sample Refund Policy (for Goods)

This is a sample that you can use to create/customize the refund policyfor goods  to be displayed on your website:

If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for something else. You can return or exchange your purchase for up to 120 days from the purchase date. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging.

Sample Refund Policy (for Services)

This is a sample that you can use to create/customize the refund policy for services to be displayed on your website:

If you are not 100% satisfied with your purchase, within 120 days from the purchase date, we will fully refund the cost of your order.

 

Promotion

Overview

The object below is returned directly or within a successful response from the following API requests:

Promotion object

Parameters Type/Description

CouponCodes

Array of strings

 

Array of coupon/voucher codes when Coupon / Voucher type is Multiple. Otherwise, empty array.

ChannelType

String

 

Possible values:

  • ECOMMERCE
  • CHANNEL_MANAGER
  • ALL

CouponType

String

 

Possible values:

  • SINGLE
  • MULTIPLE

DiscountType

String

 

Possible values:

  • FIXED
  • PERCENT

Type

String

 

REGULAR

GLOBAL

SPECIAL_PRICE

PriceMatrix Array of objects (only for SPECIAL_PRICE type of promotion)
  Is generated by the getPriceMatrix call and used to set promotion special prices.

ProductCode

String
  Code of the product that is used by promotion.

PricingConfigurationCode

String
  Code of pricing configuration used by promotion; must be related to the product.

OptionHash

String
  Unique identifier of one combination of price configuration options.

Options

Array of objects
  Describes price configuration options identified by OptionHash.

GroupName

String

OptionText

String

Prices

Array of objects
  Promotion prices by currency; the price for default currency is required.

Value

Int/Required
  Decimal

Currency

String
  ISO code

Discount

Int

 

The value of the discount. Example, for a $30 USD discount 2Checkout returns the value 30 and for a 25% price cut, 2Checkout returns 25.

Products

Array

 

Array of product codes for the products impacted by the promotion.

Name

String

 

Promotion name.

Description

String

 

Promotion description.

StartDate

String

 

Starting date. The date when you set the promotion to start. Is NULL for promotions that start immediately after they're created.

EndDate

String

 

Ending date. The date when you set the promotion to end. Is NULL for promotions that you want active indefinitely.

MaximumOrdersNumber

Int

 

When the maximum number of orders is reached the promotion stops. Can be NULL if you want the promotion to apply to an unlimited number of orders.

MaximumQuantity

Int

 

Discount only applies to a specific number of product, smaller than the maximum quantity you defined. Can be NULL if you want the promotion to apply to an unlimited number units. Any extra quantity added to the cart will be sold at full price.

InstantDiscount

Boolean

 

Selecting the instant discount option will auto-apply the discount for ALL the selected products for all shoppers, without the need to enter the discount coupon.

Coupon

String

 

The promotion/voucher for which you are extracting the information.

DiscountLabel

String

 

Discounts can be set as a percentage from the product price or as a fixed amount in the chosen currency.

Enabled

Boolean

 

Can be TRUE if promotion is enabled, or FALSE if otherwise.

Currency

String

 

Currency code available for the default currency of FIXED promotions. Missing for PERCENT promotions.

DefaultCurrency String
  Required for SPECIAL_PRICE promotions, represents the default currency of the promotion.

Code

String

 

Unique, system-generated identifier 2Checkout associates with promotion campaigns.

PriceThreshold

Object

 

Limits discount use only when total order value (taxes included) exceeds the threshold you configure.

 

Amount

 Decimal

 

 

The minimum threshold you defined for the default currency.

 

Currency

String

 

 

Currency code available for the default currency of custom threshold settings.

Affiliates

Overview

The Affiliates object helps you to search and extract information about your affiliates. 

The methods below will return the affiliate(s) details only if they (the affiliates) are associated with the merchant. Otherwise, they will return an error (invalid request). This will happen even if the affiliate code provided belongs to a valid affiliate from the Affiliate Network, but one that's not associated with the vendor making the calls.

Upsell

Overview

Upselling is the practice that allows you to invite your customers to purchase a higher-end product, an upgrade, or an additional item in order to make a more profitable sale. The 2Checkout Public API supports upsell campaigns through which you can recommend catalog products to your shoppers.

UpSell Object

Use the UpSell object in order to recommend products to customers via the JSON-RPC API 6.0.

Parameters

Parameter name Type Description

Name

String

Name of the upsell campaign.

StartDate

String

The date when the up-sell campaign starts, in the YYYY-MM-DD format. Can be NULL (starts immediately after enabling).

EndDate

String

The date when the up-sell campaign ends, in the YYYY-MM-DD format. Can be NULL (ends immediately after disabling).

DisplayForManualRenewals

Boolean/Integer

Flag to control if the campaign will be displayed for manual subscription renewal orders. Can be set as true/false/0/1.

Discount

Object

Discount definition object, details below:

      Type

String

Type of discount. Can be FIXED or PERCENT.

      Value

Integer

Percentage discount value (PERCENT discount only).

      Values

Array of objects

List of currency discounts (FIXED discount only), details below.

            Currency

String

Code of the currency for the related amount.

            Amount

Integer

Discount amount value for the related currency.

      DefaultCurrency

String

Code of default currency (FIXED discount only).

PrimaryProduct

Object

Main (primary) product object, details below:

      Code

String

The code of the product that the recommendation is made for

      Quantity

Integer

The quantity for the primary product. Can be 0 (standing for any quantity)

      PriceOptions

Array of objects

Price options list for the primary product, details below:

            Code

String

Price option group code.

            Options

Array of objects

Price options list, details below:

                  Code

String

Price option code.

                  Value

Integer

Price option value (for scale interval price option group only).

RecommendedProduct

Object

Recommended product object, details below:

      Code

String

The code of the recommended product.

      Quantity

Integer

The quantity for the recommended product. Can be 0 (standing for “match quantity” setting).

      PriceOptions

Array of objects

Price options list for the recommended product, details below:

            Code

String

Price option group code.

            Options

Array of objects

Price options list, details below:

                Code

String

Price option code.

                Value

Integer

Price option value (for scale interval price option group only).

Enabled

Boolean/Integer

Sets the campaign enabled or disabled. Can be set as true/false/0/1.

Description

Array of objects

List of campaign language descriptions, details below:

      Language

String

The language code.

      Text

String

The text of the description in the associated language.

UpsellingDisplayType String Set upsell settings display type. Can be overlay, interstitial.

 

 

Integrate Drupal Commerce

Overview

Integrate Drupal Commerce to be able to process payments through the 2Checkout platform in over 200 countries and more than 100 currencies. 

Drupal Commerce is revolutionary software integrating commerce, content, and community to create engaging Web experiences that bring e-retailers more traffic to drive more results. With Drupal Commerce, online retailers have a simple yet powerful platform and the flexibility to integrate a rich commerce experience anywhere within their environment.

Availability 

Before you are able to start accepting payments, you need to request and finalize the activation of your live account by completing a form, and provide information that will help us verify the business and identity of the individuals involved in your business. 

Drupal Commerce integration is available only for 2Checkout accounts that handle their own tax and invoice management (2Sell and 2Subscribe). 

Drupal Commerce Settings 

Perform the below set of instructions in your Drupal Commerce account to integrate it with 2Checkout.

  1. Download the new 2Checkout module from Github.
  2. Upload the files to your server under your store’s directory.
  3. Log in to your Drupal Commerce admin area.
  4. Navigate to Commerce → Configuration → Payment and click on Payment gateways.

drupal connector_1.png

5. On the Payment gateways page, click on Add payment gateway.

drupal connector_2.png

6. On the Add payment gateway page, select 2Checkout ConvertPlus by Verifone/2Checkout InLine by Verifone/2Checkout 2Pay.js.

drupal connector_3.png

7. Fill in the rest of the fields on the page:

  • Display name
  • Mode (select Test to be able to place test orders)
  • Merchant Code - This is the 2Checkout Merchant Code, and you can find it in the 2Checkout Merchant Control Panel, under Integration → Webhooks and API.
  • Secret Key - (you can find it in the 2Checkout Merchant Control Panel, under Integration → Webhooks and API)
  • Buy-Link secret Word (you can find it in the 2Checkout Merchant Control Panel, under Integration → Webhooks and API)
  • Conditions

8. Select Enabled to activate the plugin.

9. Click Save.

About Drupal Commerce

Drupal Commerce is revolutionary software integrating commerce, content, and community to create engaging Web experiences that bring e-retailers more traffic to drive more results. With Drupal Commerce, online retailers have a simple yet powerful platform and the flexibility to integrate a rich commerce experience anywhere within their environment.

Drupal Commerce provides the structure you need to do eCommerce without any assumptions about how your business is done.

Monthly recurring revenue

Comparative report showing the evolution of the total revenue and monthly recurring revenue over the past 12 months. Includes data for finished and refunded orders. The report also shows the percentage of renewal orders out of the total revenue. During currency conversion, the report uses the average exchange rate calculated for each month.

Monthly Recurring Revenue (MRR) is an excellent tool to understand how much of the total revenue per month is made up from renewals (customers that extended their subscriptions).

  • Selecting a billing currency centralizes data for finished and refunded orders paid in the specified currency.
  • Selecting the default payout currency centralizes data for all finished and refunded orders settled in the default payout currency, excluding the ones settled in any of the other settlement currencies.
  • Selecting a non-default payout currency centralizes data for all finished and refunded orders settled in the selected currency.

Leads

Overview

2Checkout's lead management is a smart and easy way to reduce customer churn and gain useful insights into what drives customers to cancel automatic renewals. Use the Lead object to configure lead management campaigns via JSON-RPC API 6.0 to reduce unfinished payments and cart abandonment.

You can use lead management to:

  • run a report on unfinished payments
  • send abandoned shopping cart follow-up emails
  • request invoices

 

Need help?

Do you have a question? If you didn’t find the answer you are looking for in our documentation, you can contact our Support teams for more information. If you have a technical issue or question, please contact us. We are happy to help.

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