How do I get help?
Last updated: 06-Jan-2020
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Overview
Learn how to get help from dedicated teams across 2Checkout for your inquiries.
| Team | Email address | Activity/Description |
|---|---|---|
| Merchant Technical Support | supportplus@2checkout.com | Contact for technical assistance regarding your new Control Panel. The team is also available via Live Chat, from the Control Panel. |
| Shopper Support | support@2checkout.com | Email address that your customers can use for inquiries regarding the payment process/order delivery. The full list of available phone numbers is available here. |
| Sales Team | info@2checkout.com | Contact our Sales team for any questions you may have regarding your agreement with 2Checkout. |
| Financial Support | pay@2checkout.com | Dedicated team that can help you with your financial inquiries. Your customers can use it for advanced questions regarding payments. |
| Chargebacks Support | chargeback@2checkout.com | Dedicated team that can assist you and your customers with inquiries regarding the chargeback process. |
| Refunds Support | refund@2checkout.com | Dedicated team that can assist you and your customers with inquiries regarding the support process. |
| Underwriting Support | underwriting@2checkout.com | Our Underwriting team can help you with any inquiries you may have regarding your account status. |
| Affiliates Support | affiliates@2checkout.com | Dedicated team that can help with any questions regarding affiliate accounts at 2Checkout. |
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