Device Management

The File Chain of Custody has the following sections:

 

General Information

• Device Serial Number – the device serial number is a read-only field. This data is filled during the shipment of the device from the Verifone store.
• Device Tamper Label ID Number – the device tamper label ID number is available on the device.
• Shipment Tracking Number - this data is filled during the shipment of the device from the Verifone store.

Chain of Custody

• Select one of the following options accordingly:

• Awaiting deployment – select this option if the device is received by a trusted custodian and is in secure storage. It is yet to be installed.
• Deployed – select this option if the device is installed and being actively used for payment transactions.
• In Repair – select this option If a device has malfunctioned and has been sent to Verifone’s authorized repair center.
• Malfunctioning - Select this option if a device is malfunctioning (not booting, error message, etc.), however; is yet to be shipped to Verifone’s authorized repair center.
• In-Transit - select this option if the device is being shipped. This is the default status when the device is being shipped between two authorized locations from the Verifone store to the next destination.
• Retired – select this option if the device is retired/decommissioned or when the merchant removes the device from the payment transaction in the environment with the intention of not using it anymore due to the following reasons:

• The device is broken, and it is beyond repair.
• The device is at the end of its life cycle, or it is replaced with a more recent version or new model. When the device has been tampered etc.

• Lost or Stolen – select this option if the device is lost or stolen.
• Tampered – select this option if the device has tampered or when the tamper-evident seal on the device has been broken/tampered, or when there is a residue left when the seal is opened, or the box is broken, or when the device displays a ‘Tampered’ message during the power-up of the device or when the device has extraneous wirings or attachments.

• Location – this drop-down box lists the available locations. See the Locations section for more details to upload Locations.
• Device Last Known Telemetry (LKT) - these are pre-populated fields using the last Chain of Custody event entered for the specified device.
  
  • Device Custodian – Previous custodian who handled the consignment or device.
  • Device Location – Previous location of the device.
  • Device Status – Previous status of the device.

Device Inspection

Device is inspected during the following scenarios:

• In-Transit Inspection - when the device is in-Transit, the device is inspected at every stage till deployment.
• Periodic Inspection - once deployed and active, the merchant has to periodically inspect devices. 

Inspection

Tamper - Is the device in proper working order with no signs of tamper or physical damage? Select Yes or No.

If the selection is Yes, then enter the relevant information in the Notes field.

If the selection is No, then the Tamper and Physical Damage questions are displayed.

Tamper – select Yes or No for the following questions.

• Is the device in proper working order with no signs of tamper or physical damage?
• Is the device screen displaying a tamper message?
• Evidence of physical tamper on device body?
• Evidence of cable/connection tamper?
• Label(s) tampered or damaged.

Physical Damage - select the checkbox under the Physical Damage section for answering the following questions:

• • Device screws are out of place.
  • The outer casing is discoloured in any area.
  • There are physical marks on the device.
  • Evident signs of the skimmer or other theft device.

Upload the relevant pictures of the device.

• Select the Drag and Drop option to browse and upload the damaged-device pictures or drag and drop the file. Following formats are supported, png, jpg, jpeg, and gif.
• Enter the relevant information in the Notes field.

NOTE: Please contact the Solution Provider's Helpdesk and provide the details along with the serial number of the device to report any incident.