Active Lifecycle and Key Indicators

Last updated: 07-Mar-2023

Verifone Central - Device Management supports the life cycle of the device starting from the device processing the device order to product delivery, tracking the assets, managing the devices by tenants, rolling out the software updates to the devices globally, administrating the access and authorization rules of Device Management users, and generating various reports. Asset Tracking feature in Device Management is used to track the asset in each stage of the Device life cycle till the endpoint through a streamlined process.

The Asset tracking functionality in Device Management tracks the consignment at every stage. The details of the custodian, and the location, including the periodic inspection details of the device are updated on Verifone Central – Device Management periodically by the respective custodian. See the Asset Tracking section for more details.

Active Lifecycle in asset tracking is an important feature that provides a snapshot of the chain of custody details of the device at every stage starting from shipment to deployment.

To view the workflow and the Chain of Custody of the device.

Go to Verifone Central - Device Management -> Device Management -> Devices -> View Devices -> Active Life Cycle.

Note: Green check indicates that the consignment has been moved to the next stage and the pink circle indicates that the consignment is still in progress.

To view the Full Tracking Report of the device.

Go to Verifone Central - Device Management -> Reports -> Device Details -> Full Tracking Report.

Key Indicators

Key Indicators are the current and last 7 days health status of the device parameters. Health indicators provide comparable and actionable information across devices to track the software and parameter sync status.

" "

Battery	Following are the health rules: Green - No health rules triggered in past 7 days. Amber- Minimum of one Minor or Concern health rule triggered in past 7 days. Red – Minimum of one fault health rule triggered in past 7 days.
Connection	Following are the health rules: Green - No health rules triggered in past 7 days. Amber- Minimum of one Minor or Concern health rule triggered in past 7 days. Red – Minimum of one fault health rule triggered in past 7 days.
Device Status	Following are the health rules: Green - No health rules triggered in past 7 days. Amber- Minimum of one Minor or Concern health rule triggered in past 7 days. Red – Minimum of one fault health rule triggered in past 7 days.
Download	Following are the health rules: Green - No health rules triggered in past 7 days. Amber- Minimum of one Minor or Concern health rule triggered in past 7 days. Red – Minimum of one fault health rule triggered in past 7 days.
Install	Following are the health rules: Green - No health rules triggered in past 7 days. Amber- Minimum of one Minor or Concern health rule triggered in past 7 days. Red – Minimum of one fault health rule triggered in past 7 days.
Memory	Following are the health rules: Green - No health rules triggered in past 7 days. Amber- Minimum of one Minor or Concern health rule triggered in past 7 days. Red – Minimum of one fault health rule triggered in past 7 days.
Parameter Sync	The Parameter Syn indicates if the parameters on the devices are in sync with the server. The synchronization field is displayed green only if the parameters are in sync else it is displayed as red.
Software Sync	The Device Details feature supports retrieving the synchronization information. The software synchronization status indicates if the software version on the device is in sync with the software version on the server. The synchronization field is displayed green only if the software is in sync else it is displayed as red.

Profile

Agent Version
Built-in Battery - if the built-in battery is supported in the device, then "Yes" is displayed, if the built-in battery is not supported in the device, then "No" is displayed.
Built-in Battery Level
Clock Setting - the current date and time retrieved from the device at the time of maintenance heartbeat. During onboarding of the device, there is an option to set if the clock setting to be managed by the user or by the server.
DT Name - Device Tree Name is the name of the variant of the device. This information is retrieved from the device.
External Memory Free Space
External Memory Size
External Memory Size
Manufacture Date - this date is retrieved from the device during the maintenance heartbeat.
HW Device
IP Address - IP address of the device. If the device is moved to another hierarchy, then the device is placed under the root hierarchy and the new IP address is displayed during the maintenance heartbeat.
Last Boot Time - the date and time of the device when the device re-booted recently retrieved during the maintenance heartbeat.
Location Identifier
M-Level Part number
MAC Address
Main Battery Condition Time
Maintenance Days
Maintenance End
Maintenance Start
Manufacture Date
Network Configuration
OS Version
POS Agent Version
POS IP Address
POS OS Version
Protected RAM Free Space
Protected RAM Free Space
SOC Revision
Security Policy
Stylus Present
Stylus Version
VSR Sponsor

Details

Software

Name
Version
Type
Bundle Name
Bundle Version
Component

Software Status

Packages
- Package Name
- Package Version
- Component
- Status
- Download Version
File Status
Key Profiles
- Sync
- Name
- Key Type
- Destination
- Status
- Additional Info
- Install On