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Device Management

Chain of Custody

Last updated: 09-Nov-2022

The device is prepared when the customer order is received in the Verifone store. The device details are uploaded to the software and the same is reflected immediately on the Verifone Central – Device Management. The estate owner will be able to see the device details (and its information) as part of the Estate on Verifone Central – Device Management, even though the device is not pre-boarded or registered on Device Management.

Once the device is shipped from the Verifone store, the device status on Device Management is updated as In-Transit. The asset is tracked from shipment to delivery to the merchant site. However, each merchant flow can be different with one to multiple logistical stops before reaching the end merchant site. The Asset tracking functionality in Device Management tracks the consignment at every stage. The details of the custodian, and the location, including the periodic inspection details of the device are updated on Verifone Central – Device Management periodically by the respective custodian.



Following are the roles for different users.

 

 

 

Roles

Operations

Shipment Receipt    

Change of Custodian

Device inspections                 

Locations

Asset Tracking Reports    

Field Service Supervisor

Create

Read

Update

Delete

 

Create

Read

Update

Delete

 

Read

 

Read

 

Read

 

Field Service User

Create

Read

Update

Delete

 

Create

Read

Update

Delete

 

Read

 

Read

 

Read

 

Merchant Solution Owner

Create

Read

Update

Delete

 

Create

Read

Update

Delete

 

Read

 

Create

Read

Update

Delete

 

Read

 

Merchant Supervisor

Create

Read

Update

Delete

 

Create

Read

Update

Delete

 

Create

Read

Update

Delete

 

Read

 

Read

 

Merchant User

Create

Read

Update

Delete

 

Create

Read

Update

Delete

 

Create

Read

Update

Delete

 

Read

 

Read

 

Partner HelpDesk 

Read

 

Read

 

Read

 

Create

Read

Update

Delete

 

Read

 

Reseller Manager

Create

Read

Update

Delete

 

Create

Read

Update

Delete

 

Read

 

Read: Yes

 

Read

 

Verifone Admin

Create

Read

Update

Delete

 

Create

Read

Update

Delete

 

 

Create

Read

Update

Delete

 

Create

Read

Update

Delete

 

Read

 

Verifone HelpDesk

Read

 

Read

 

Read

 

Create

Read

Update

Delete

 

Read

 

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