Overview

MobilePay is a digital wallet for iOS and Android that can be used for person-to-person transfers, in-store purchases, subscriptions, invoices, eCommerce transactions, etc. MobilePay is the most popular alternative payment method in Denmark with over 6 million users and 60+ partner banks. The account is connected to the telephone number of the MobilePay user. Shoppers can use MobilePay in more than 220,000 Nordic shops and web stores.

The application is protected by a user-selected four-digit PIN code or a fingerprint. The login ID is either the CPR-number (national ID number) or the more secure NemID.

Availability

• Supported country: Denmark
• Supported currency: DKK

Requirements

To use MobilePay, merchants must have a national phone number/national-issued credit card/national bank account and a civil registration number.

Benefits

• Merchants can offer to their consumers express checkout, safe payments, and favorite payment methods that will drive higher cart values
• The conversion rate will increase as the number of transactions increases, as this is the preferred Danish payment method
• Merchants can offer a variety of payment methods making them more attractive for their clients
• Simplify payment acceptance across different sales channels for Verifone Merchants
• Around 50% of all payments in Danish eComm are MobilePay transactions

Activate MobilePay

Steps to activate MobilePay in Control Panel:

1. Navigate to Dashboard.
2. Go to Setup.
3. Click on Ordering options.
4. Click on Payment methods.
5. Activate MobilePay from the list.

Shopper flow

1. Initiate an online purchase. Once the products for purchase are selected, the 2Checkout checkout page will be displayed.

2. Select MobilePay as a payment method.

   

3. Press on the Place order button.

   

4. The MobilePay landing page will be displayed to enter the phone number.

   

5. Log into the MobilePay app to accept/decline the payment.

   

6. Once all steps are completed, the Finish page will be displayed, as the order is confirmed.

   

Overview

Vipps is a mobile payment app that consumers can use to pay bills, products, and services, or to send money to each other. For businesses, it's an alternative method of accepting payments that is simpler and safer than working with cash.

On Verifone's checkout page, the customer can select to pay with Vipps – in which case they will be redirected to the Vipps payment flow (see Shopper flow section).

Availability

• Supported country: Norway
• Supported currency: NOK

Supported transactions: new acquisitions and manual renewals.

Requirements

To use Vipps, shoppers must have a Norwegian phone number.

Benefits

Increase your conversion rates:

• Vipps wallet stores the shopper card information and offers shoppers an easy and fast checkout experience on the website, in-app, or in-store
• Attract more Vipps users to your business and increase sales
• Diversify your checkout payment methods and let the shoppers use their preferred ones
• Offer your shoppers localized payment methods making your business more attractive for them
• Offer your shoppers the possibility to store multiple cards in one place, allowing them easy accessibility to the accounts they want to pay with
• Ride the trend and let your shoppers pay with their phones through contactless payment
• Simplify payment acceptance across different sales channels
• Shoppers in Norway can use their preferred payment method during the checkout flow and thus increase their buying rate.

Gain competition advantage:

• Win more customers over your competition by adding the shopper's preferred payment methods

Increase security:

• Wallet tokenization will help shoppers trust your brand by offering them one of the most secure payment methods available through 2-factor authentication, SMS, FaceID, and others

Activate Vipps

Steps to activate Vipps in Control Panel:

1. Navigate to Dashboard.
2. Go to Setup.
3. Click on Ordering options.
4. Click on Payment methods.
5. Activate Vipps from the list.

Shopper flow

The shopper should follow the below steps, to complete an order:

1. Initiate an online purchase, from the e-shop using a browser. Once the products for purchase are selected, the 2Checkout checkout page will be displayed.

2. Select Vipps as a payment method.

   

   

3. The Vipps landing page will be displayed to enter the phone number. The number will be sent to Vipps that will send a push notification to the mobile to open Vipps app.

   

4. Log in Vipps app to accept/decline the payment.

   

   

      At the same time on the browser the below page will be displayed:

   

5. There is a time limit of 5 minutes to enter the phone number in the landing page, and then 5 minutes to complete the payment in Vipps app. Once the payment is confirmed in the application, the Finish page will be displayed.

   

Overview 

Businesses need to be able to measure churn for a given period of time to understand the revenue lost due to churn. Furthermore, to get closer to actionable insights, merchants need to understand the reasons for the churn. 

Churn is the main enemy of any subscription business, and for you to be able to understand, prevent and fight churn, 2Checkout enables access to reports which give you an overview of your churn, details on sources of churn and actionable insights to allow you to prevent and fight churn. It would be difficult for one report to address all that information, so a suite of reports will be used instead, merchants having the possibility to access them individually, or drill down from a high-level report to a lower-level report for more granularity. 

The Churn overview report available in Merchant Control Panel gives a high-level overview of your churn.

A subscription is considered as churned when: 

• The subscription is expired or the subscription was disabled either through a user action or a system flow
• If there are several activation/deactivation events (cancellation/reactivation of the subscription) in a given interval and the final event is a disabled/expired subscription, then the subscription will be counted only once as churned.

Benefits 

• Get actionable and timely data regarding overall churn 

• Learn which product or initial sales source are mainly responsible for churn

• Learn which churn source is generating the highest churn numbers

• Know how many customers and how many subscriptions churned

• Know the dimension of monthly recurring revenue lost due to churn

Availability 

The feature is applicable to all subscription merchants with the following packages: 2Subscribe, 2Monetize, and 4Enterprise if merchants have subscription capabilities. 

Restrictions

The following subscriptions are excluded from churn reporting: 

• Non-recurring/ lifetime subscriptions 
• Subscriptions in trial state at the start of the reporting period 
• Subscriptions that were both activated and churned in the same interval 
• Subscriptions that were disabled and then reactivated during the reporting interval 
• Subscriptions that were upgraded using the "create a new subscription" flow 
• Partner subscriptions 
• Pay per usage subscriptions

Workflow

1. Log in to your Merchant Control Panel.
2. Navigate to Reports center → Main reports → Subscription reports → Churn overview report.

  3.  Click on the Set up report button. 

  4.  Select a reporting interval out of the pre-defined values or pick custom dates. This will allow you to calculate a list of churn metrics relevant to all subscriptions that got disabled or expired during the selected interval. The oldest available data in the system is for subscriptions with expiration date after August 2018.

5.  Select Filters: 

• Initial subscription status – filters by sub status at the beginning of the reporting interval. Possible values: Active, Past due, Paused. 

• Initial renewal type – filters by subscription renewal type at the beginning of the reporting interval. Possible values: Automatic, Manual.
• Initial Purchase Date - filter by purchase date within a selected time interval. Select an interval out of the pre-defined values or pick custom dates. This will allow you to filter only those subscriptions for which the initial purchase date was in the selected time interval. 
  The oldest available data in the system is for subscriptions with expiration date after August 2018.
• Product - filter by merchant products.

• Billing Cycle Length – filter by billing cycle length. Available values include: 1 month, 3 months 6 months, 1 year, 2 years, 3 years and other.

   

• Billing Country – filter by the country selected by the customer when entering the billing info. 

 6.  You can apply the segmentation option to the churn report. Segmentation in this context involves organizing subscription data into distinct groups based on criteria such as status, renewal type, country, billing cycle length, or product. By saving up to 10 frequently used filter collections, you can effectively divide your subscriptions into meaningful segments for analysis. This segmentation enables a deeper understanding of churn behavior allowing you to make informed business decisions.  To segment the report follow these steps:

• Navigate to the Segment field at the upper right corner of the screen.
• From the arrow drop-down menu select Save as new.
• In the pop-menu, type in the name of your segment in the Segment name field and then click on Save.
• To rename an existing segment, navigate to the Segment field and select Rename from the arrow drop-down menu.
• To delete an existing segment, navigate to the Segment field and select Delete from the arrow drop-down menu. In the resulting pop-up menu then click on Delete segment.

 7.  Click on Build Report to see three cards displaying the information below: 

• Customer churn - a customer becomes churned when there are no longer any active subscriptions associated to the account for a specific vendor and rate (percentage of customers churn during the reporting interval relative to the number of active customers in the 1st day of the reporting interval).
• MRR churn (Monthly Recurring Revenue) - the revenue amount that the merchant is no longer going to receive the next month due to the churn events that happened during the reporting interval). The user’s default currency is applied in this case. The MRR churn metric is calculated using the exchange rate of the last order date of the subscription.  
• Subscription churn - the number of subscriptions that were churned during the reporting interval and rate (the percentage of subscriptions churn during the reporting interval relative to the number of active subscriptions in the 1st day of the reporting interval).

 8.  Select the Churn Reason filter to further refine the results. 

Churn Reason represents the specific cause or explanation for why a subscription or customer has churned. Churn reasons are grouped  into involuntary and voluntary.

Choose one of the values below: 

10. Click on one of the cards available in the Churn overview report page to get a set of three-related insights:

• Product with the highest churn value for the reporting interval
• Initial order source with the highest churn value for the reporting interval. This insight will be relevant to the merchants that have been using the “SRC” parameter when building their links. More on the SRC parameter can be found in Buy-link parameters | Documentation.
• Churn source with the highest churn value for the reporting interval
  
  • The available churn sources are the following: 
    
    • System (e.g., a subscription was disabled because of a declined payment)
    • Shopper and Merchant Support  (e.g., a shopper/ merchant requests 2Checkout to disable a subscription)
    • Control Panel (e.g., a merchant disables a subscription on behalf of their shopper)
    • API (e.g., a merchant wants to disable subscriptions in bulk using the API)
    • MyAccount (e.g., customer cancels their own subscription*)
    • MyAccount Churn Prevention Campaign (e.g., a customer disables their subscription but buys a new one with a discount offered in a churn prevention campaign)
    • MyAccount Cancel on Demand (e.g., a scheduled cancellation has actually taken place)
    • Unspecified (no churn source information logged in the 2Checkout system)

 11.  Click on Export Source Data link to get a CSV export of the data used to calculate the displayed metrics.

 12.  After the file is exported, you will get "The file was successfully exported" message.

 13. Select your default report currency and define churn flexibly in the General Report Settings.

Question: If a renewal promotion is applied, the merchant will lose some MRR. Is this accounted for? 

Answer: Renewal promotions are not accounted for in this report as renewals are not churned events. 

Q: If the quantity on the subscription was reduced and the price is now lower, do we take this contraction into account? 

A: No, we don’t, this is not considered a churn event. 

Q: Will I know how much churn is coming from trials, automatic renewals, or manual renewals? 

A: No, in this phase, the report doesn't offer such information. 

Q: Do we consider unconverted trials as churn? 

A: No, we don't. The only subscriptions considered for the churn metrics calculations are the ones that were active at the beginning of the reporting period.

Q: Which filters can I apply? 

A: Currently, the only filter the users can apply in Control Panel is currency. We will have a series of filters added in the future. 

Q: If the billing cycle length of a churned subscription is 12 months, how much will the churned MRR be?

A. For a billing cycle length of 12 months, the Churned MRR is calculated by dividing the last renewal price by 12.

Q: What if my subscription has a billing cycle length of 1 month? What if its’ billing cycle length is 1 week?

A: If the billing cycle length is 1 month, the Churned MRR is equal to the last paid amount for the subscription, while if the billing cycle length is 1 week, then the Churned MRR is equal to the last paid amount times 4.

Q: What if I download a CSV file with over 1 million subscriptions?

A: If you have large files (over 1 million rows), we advise opening the file in Notepad tool and then splitting the content in smaller chunks of data.

Overview 

Verifone's Mobile SDKs enable you to encrypt and validate card payments, handle 3D Secure verification, and interact with PayPal. Mobile SDKs also provide an optional customizable UI that can display available payment methods and collect card data. For more information on our technical integration, code snippets and examples, check our public iOS SDK/ Android SDK GitHub README pages.

Mobile SDKs can be used to facilitate: 

• Card payments (with 3DS support and customization) 

• PayPal 

Availability 

Mobile SDKs are available to all users with a 2Checkout account and a card payment setup.  

Your application or system should have the following requirements or higher to apply the SDKs: 

• iOS 12 

• Android 8.0+ 

Benefits 

As a merchant, mobile SDKs allow you to: 

• Safely tokenize card data 

• Enhance UI customization 

• Integrate PayPal 

• Simplify payment acceptance across different sales channels 

Payment methods 

This screen allows the customers to select their preferred payment method. The payment method selection UI component can be customized to display only the methods that your system and business support. This component is optional and you are free to create your own UI. 

Card Payments 

The SDKs provide support for collecting and tokenizing card data. We recommend building your own Thank you page to process the result of the transaction as in the example below. 

Customizing card forms 

The mobile SDKs' customizable UI enables you to edit the font and color of the card form fields. 

Legend: 

1. Card form view background color 

2. Background color for any text fields in a card form 

3. Text color for any text fields in a card form 

4. Text color for any labels in a card form 

5. Pay button background color 

6. Pay button background color for disabled state 

7. Pay button text color 

8. Card form title color 

3DS 

The SDKs provide a native 3DS experience using a Cardinal native SDK which comes bundled into our own SDKs. 

PayPal 

For PayPal, we use a webview to display the customer PayPal confirmation details and provide the necessary information to finalize the payment. 

Overview

2Checkout offers an extraordinary subscription cancellation flow to the shoppers in Germany, localized via billing address country. 

Extraordinary subscription cancellation is defined as a cancellation requested by shoppers under unusual circumstances which require manual validation by Shopper Support team. After the analysis is completed and the request resolution is decided, Support team is the one cancelling the subscription and communicating with the shoppers.  

Examples of reasons falling under the extraordinary category: 

• The shopper moves to another country where the service/product is not available 

• The shopper dies and the person in title to handle his/her subscription is asking for the cancellation

Benefits

• Under special circumstances, shoppers are able to cancel their subscriptions in a very quick and easy manner, without a notice period 

• Compliance with the latest regulations issued by the German Consumer Protection authorities

• Manual validation and control over the cancellation process and communication 

Availability 

The extraordinary cancellation flow is available only for shoppers with billing country Germany.  

It is designed as a sub-flow of the automatic Subscription Cancellation flow, with the main difference that this is the only one requiring manual validation and manual subscription cancellation.

All shoppers with a German IP can enter the 2Checkout Shopper Support Center website (www.2co.com), where there is a "Subscription cancellation" button that directs them to MyAccount. If shoppers purchased a subscription license created in the 2Checkout platform, they can enter MyAccount either with their email address or with their order number.

Restrictions

To be correctly chosen by the shoppers, in the pop-up open once the extraordinary cancellation is requested, there is a comprehensive explanation of this flow’s purpose/restrictions. 

It is applicable only to special circumstances when there are objective reasons behind requesting a cancellation which aims to take effect as soon as possible. 

Whenever Shopper Support analysis leads to the conclusion that the extraordinary request does not have a legit reason behind it, the request is rejected, and the subscription is not cancelled. Still, the shopper has the option to request the cancellation via the automatic flow, with the applicable notice period.

Subscription cancellation flow

1. Go to My Products page from MyAccount, on the subscription for which the extraordinary cancellation will be requested.

2. Upon pressing the Cancel Subscription button, the below pop-up will open; select the Extraordinary cancellation-please specify option from the predefined drop-down list.

3. Once the reason is selected, the pop-up content will expand with an additional explanation and an editable box; here, more detailed explanations should be filled in such such a way that the Support tem is able to easily assess the request.

4. Once the pop-up is closed in confirmation mode, the subscription details are updated as per the request next steps.

5. More than that, the shopper will receive a confirmation e-mail from the Support team and from that moment, Support will communicate the request resolution. 

Refunds

Once the subscription is cancelled by the Shopper Support team, the refund is handled via the regular refund procedure.

FAQ

Extraordinary cancellation aims to work as fast as possible. However, due to the fact that there is a manual validation requested, sometimes small delays can occur, especially during holidays; still, these extraordinary requests coming from German shoppers are treated with high priority.

The regular cancellation flow is based on a notice period which may be up to 30 calendars days.

This request is analyzed by Shopper Support. The goal of the analysis is to assess whether the reason behind cancelling the subscription almost immediately, without a notice period, is objective.

1. Which is the difference in terms of processing time between extraordinary cancellation and regular cancellation flow?

   Extraordinary cancellation aims to work as fast as possible; because there is a manual validation requested, sometimes small delays can occur, especially during holidays. However, these extraordinary requests coming from German shoppers are treated with high priority.

   The regular cancellation flow is based on a notice period which may be up to 30 calendars days.

2. Why is it mandatory to fill in a detailed explanation for extraordinary cancellation?

   This request is analyzed by shopper support; the goal of the analysis is to assess whether the reason behind cancelling the subscription almost immediately, without a notice period, is objective.

3. What happens if the reason provided by the shopper isn’t falling under the category of being a special circumstance?

   The Support team should communicate to the shopper the resolution and that he/she can easily request again the cancellation of the subscription, this time without specifying it’s an extraordinary case and without being obliged to provide any reason. In such case, it is applicable the notice period of up to 30 days.

Overview

In the context of a high market volatility and a highly fluctuating exchange rate in Argentina, VISA has announced that, beginning with February 10th, it will decline transactions with Argentinian Peso (ARS). 

Consequently, 2Checkout is following the market trends and is disabling ARS as a billing currency, starting with February 10th. 

Benefits 

• Compliance with VISA's latest processing rules.

• Protection against exchange rate fluctuations which can cause significant losses due to disadvantageous transactions.

Refund requests, chargebacks, and card schemes 

Any refund request and chargebacks will be processed in any other available transactional currency preferred by the shopper, except Argentinian Peso. Even if the initial order was placed in ARS, the correspondent requested refund/chargeback cannot be processed anymore in this currency.  

Ordering engines 

For all new acquisitions completed by shoppers based in Argentina, all shopping carts will use the USD as the default billing currency (default USD). 

Legacy Cart 

Convert Plus Cart 

Subscriptions 

Auto-renewal subscriptions 

Automatic renewals for subscriptions will fail as no renewal attempt will be processed anymore. Consequently, subscriptions will enter a grace period, if specified in the settings. If a grace period is not specified, subscriptions will expire or will be set directly as expired.  

To mitigate the negative impact, the following 2 phases plan will be applied:  

Phase 1 is a short-term process while Phase 2 is a medium to long-term plan to recover the impacted subscriptions. 

Phase 1: Subscriptions with ARS and auto-renewal will be switched to manual renewal 

• There will be a mass-update for all ARS subscriptions with the renewal plan switched from auto-renewal to manual renewal. 

• As soon as the subscriptions are updated, the shoppers will receive an e-mail notification where the context of the change will be explained, and the shoppers will be directed to manually renew their subscriptions. 

• Once the subscriptions are approaching their expiration date, the shoppers will receive the manual renewal e-mail notifications, as defined in the settings of each account. 

• The shoppers have the chance to manually renew their subscriptions with the USD prices set in the system at product level. 

Phase 2: Update the subscription currency from ARS to USD 

• The subscriptions with ARS will be updated so that they will continue their lifetime with USD. 

• USD is set up as the fallback currency for ARS in the platform. 

• Once the update is done, the subscriptions will continue to renew with USD, either manually or automatically. 

• All the renewal notifications will reflect the update and will start displaying the prices in USD. 

• Prior to this Phase 2, the renewal notifications will display the price in ARS. 

Manual renewal subscriptions 

Subscriptions which are pending to be manual renewal by the shoppers will be done in USD or any other available transactional currency. 

As soon as the shopper lands on the checkout page, the default billing currency is set as USD. The prices in USD are the ones being set up in the system at product level. 

For shoppers that do not want to complete a renewal order in USD, there is the option to select any other transactional currency from the billing currencies drop-down list available on the checkout page. 

Overview

Consumer protection authorities across several states from USA (Colorado, California, Illinois etc.) have issued multiple compliance regulations applicable to businesses-selling subscriptions.

There is a special focus on the subscriptions renewing automatically and the disclosure of information to the shoppers throughout the subscription lifecycle, starting from the initial acquisition of the subscription and continuing with each renewal. 

The regulation is applicable starting with 1st of July 2022.

Benefits

• For shoppers: increased transparency, customer satisfaction, taking an informed decision at any point in time in self-servicing their subscriptions

• For merchants: compliance with the US regulation, being able to build a trust-based relationship with the shoppers

Availability

The USA regulations have been implemented based on the billing address country of the shopper, being US, without further split based on USA states. The USA states have issued one by one similar regulations and the expectation is that more will follow.

Impact on shopping carts

One of the US regulations is focusing on shopper awareness, for whom all the subscription details should be disclosed in a complete and clear manner when deciding to purchase a subscription.

The shopping carts were already following the guidance of the above principle.

The only change coming with this regulation is to highlight through an additional text formulation the renewal setting of the subscription, applicable regardless of if there is an automatic or manual renewal.

The new regulation states that the renewal of the contracts cannot be done for more than 12 months.

The updated version of the text placed in the shopping carts, near the Place order button: "By placing the order with the auto-renewal option selected, you are confirming that you are over 16 years of age and you agree that your license will automatically renew in accordance with the terms above (as such terms may be amended by mutual agreement), for an additional period of up to 12 months, as well as with 2Checkout’s terms and conditions."

Impact on shopper emails

E-mails sent after an order is placed

Regardless the combination of e-mails sent after an order is placed, either it is one, two or three e-mails sent based on the settings, every e-mail content has been updated with new information about the behavior of auto-renewal and the flexibility around easily turning off auto-renewal. 

The below text has been added to the Support information section from the footer area of the e-mails: 

"If applicable, the auto-renewal option for your subscription may be cancelled at any time. 

You can cancel it using myAccount as described above, by contacting 2Checkout at <2CO support e-mail address> or the applicable merchant support at <merchant_support_email> email address."

The above new text is applied only to shoppers from the USA, based on billing address country. 

The impacted e-mails are: Payment Confirmation, Payment Receipt and Delivery/Fulfillment. 

The text is visible for the e-mails sent after the initial acquisition and after each new renewal, regardless if it is a manual or an automatic one.

E-mails sent as renewal reminder before automatically renewing a subscription

For subscriptions with billing cycles higher than 6 months, which are on automatic renewal, the USA regulation is mandating that the shopper should receive a renewal reminder between 45 and 15 days before the renewal. Consequently, in the 2Checkout system, this e-mail reminder has been scheduled to be sent 30 days before the renewal.  

The content of the new renewal reminder is the same as per the existing renewal e-mail, which is mandatory sent 7 days before the renewal, applicable to all the subscriptions renewing automatically, regardless of the billing cycle length. 

For both e-mails' reminders, there has been applied an update on the Support information section, highlighting the behavior of the auto-renewal and the option available at any point to turn on/off the setting. 

"If applicable, the auto-renewal option for your subscription may be cancelled at any time. 

You can cancel it using myAccount as described above, by contacting 2Checkout at <2CO support e-mail address> or the applicable merchant support at <merchant_support_email> email address."

E-mail sent once automatic renewal is enabled

The regulation highlights the importance of keeping the shopper informed about the changes applied to the auto-renewal setting on his/her subscription. 

Consequently, there has been introduced a new e-mail sent once the auto-renewal is enabled.  

This is a confirmation e-mail with a similar content as the existing one which is sent when the auto-renewal is disabled. 

Both confirmation e-mails, either for disabling or enabling the automatic renewal, have been implemented globally, for all the shoppers, regardless of their billing address. 

The reason behind is another regulation issued by Mastercard and applicable worldwide, starting from September 2022, which emphasizes the need to keep shoppers informed at any point in time about the renewing status of their subscriptions.

Overview

The Competition and Markets Authority from UK has issued multiple regulation principles applicable to businesses selling subscriptions. 

There is a special focus on the subscriptions renewing automatically, the communication and the transparency towards the shoppers starting from the initial acquisition of the subscription and continuing during the lifecycle with each new renewal. 

To be fully compliant with the UK regulations, 2Checkout has enabled a series of automatic e-mails for the merchants selling subscription plans in the UK to make sure that shoppers are able to make a fully informed choice about auto-renewal.

Benefits

• For shoppers: increased transparency, taking informed decisions, self-service their subscriptions 

• For merchants: being compliant with the regulations, building a trust-based relationship with the shoppers 

Availability

The UK principles have been implemented based on the billing address country of the shoppers as located in the UK. 

The shopper's delivery address is not considered in the context of availability of the new implementations. Consequently, the new regulations are impacting businesses selling subscriptions in the UK. 

Impact on shopping carts

One of the UK principles is focusing on shopper awareness, for whom all the subscription details should be disclosed in a complete and clear manner when deciding to purchase a new subscription. 

The shopping carts were already following the guidance of the above principle.  

The only change coming with this regulation is to highlight through an additional text formulation the renewal setting of the subscription, applicable regardless if there is an automatic or a manual one.  

You can find the updated version of the text in the shopping carts, near the Place order button: "By placing the order with the auto-renewal option selected, you are confirming that you are over 16 years of age and you agree that your license will automatically renew in accordance with the terms above (as such terms may be amended by mutual agreement), as well as with 2Checkout’s terms and conditions."

Impact on shopper emails  

E-mails sent after an order is placed 

Regardless the combination of e-mails sent after an order is placed, either if it’s one, two or three e-mails sent based on the settings, every e-mail content has been updated with new information about the behavior of auto-renewal and the flexibility around easily turning off auto-renewal. 

The below text has been added to the Support information section from the footer area of the e-mails: 

If applicable, the auto-renewal option for your subscription may be cancelled at any time. 

"You can cancel it using myAccount as described above, by contacting 2Checkout at <2CO support e-mail address> or the applicable merchant support at <merchant_support_email> email address. 

The above new text is applied only to shoppers from the UK, based on their billing address. 

The impacted e-mails are: Payment Confirmation, Payment Receipt and Delivery/Fulfillment. 

The text is visible for the e-mails sent after the initial acquisition and after each new renewal, regardless if it is a manual or an automatic one. 

 E-mails sent after a subscription is automatically renewed 

Starting with the first automatic renewal and continuing with all the automatic renewals throughout the lifetime of a subscription, the UK regulator is mandating that shoppers have the right to a cooling off period of 14 days during which they can give up the subscription without providing a specific reason.

More than that, the shopper is entitled to receive a full refund for the paid billing cycle for which the subscription automatically renewed. 

The e-mails sent after each automatic renewal have been updated with the below text: (placed on the Support information section from the footer area).

"You have the right to withdraw from the contract without giving reasons within 14 days from the receipt of this auto-renewal confirmation. In this case you will receive a full refund for the auto-renewed term. To exercise your right to withdraw from the auto-renewed contract, please inform us by means of a clear statement as described in our <terms and conditions> page."

FAQ 

1. What happens if the billing address country is changed during the subscription lifecycle? 

Whenever the billing address country is updated from UK to any other country or, the other way around, from any other country to UK, the latest updates are automatically enabled or disabled, without having to do any extra steps. 

  2.  Given the focus on the auto-renewal setting of subscription, are there any changes in the way subscriptions are automatically renewing from one billing cycle to the other? 

No, there is no change in the way the automatic renewal is processed on the subscriptions. The only changes concern the way the information is presented to the shopper.