Overview

Follow these links to access various subscription reports available in the 2Checkout platform:

• SaaS Dashboard Metrics
• Authorizations report
• Monthly Recurring Revenue

Overview

Chargeback alert networks work with their enrolled issuing banks to alert merchants whenever cardholders file disputes for their transactions. This way, merchants can take action and offer refunds before the dispute takes place.

Being enrolled in a chargeback alert network, 2Checkout is notified when cardholders issue transaction disputes. Consequently, we eliminate the chargeback risk by offering your shoppers a refund for the disputed orders. This process takes the pain of dealing with chargebacks off your shoulders and streamlines the resolution of this type of issue.

Chargeback reasons

Analyzing shopper behavior in our system, the most frequent chargeback reasons fall in one of the following categories:

• Customers dissatisfied with the product/service
• Customers haven't received the product/service access
• Customers don't recognize the transaction on their account statement

Keep in mind that when chargebacks occur, the transaction value is not the only sum that you lose. You also need to pay extra fees, such as:

• Operational costs for the resources needed to fight the dispute together with our team
• The 2Checkout commission, non-refundable even if the customer loses the dispute
• The 2Checkout chargeback fee (if applicable).

Additionally, continued chargeback requests exceeding certain thresholds defined by VISA, MasterCard, or American Express subject you to chargeback monitoring programs.

Statistics show that bad customer experience news reaches over 100% more potential customers than good customer experience praise. This leads to a high number of negatively influenced potential customers who won't buy your products, even if they haven't had any experience with you as a merchant. Word of mouth is a powerful tool to skew buying decisions.

How to lower chargeback rates

Avoid chargebacks and improve the overall experience offered to your customers by following a few guidelines:

1. Understand the chargeback reasons. 
2. Offer a high-quality product or service. Low-quality products and services are at the top of the list when it comes to chargeback reasons. If your customers feel that they did not receive the product or service that they expected, they are likely to attempt to get a refund. Further down the road, if they can't get in touch with you, or if you refuse to provide a refund, they might request a chargeback.
3. Offer clear product details. Use clear and concise product descriptions together with screenshots or demos that your customers can watch to learn what to expect after purchasing the product/service.
4. Be transparent about your billing policy. Customize your statement information and inform your customers about the data they should see on their credit card statements upon purchase and/or billing. Keep in mind that they could receive their credit card statements weeks after the initial purchase, depending on your billing cycles, so make sure to tell them where their money goes!
5. Provide flawless customer service. Make sure your customer service contact information is easily accessible on your website. Additionally, provide contact information in your order confirmation emails. Keep track of customer inquiries and communicate with them before purchase if they need extra information. You can greatly reduce the chance of chargebacks if your customers can easily get in touch with you and get the issue resolved.
6. Cancel inactive auto-renewing accounts. Keep an eye on the usage history of your customers' purchases. There's no point in renewing a subscription that hasn't been used in the past 6 months (or more). Avoid chargebacks in these situations by notifying your customers about their inactivity before you charge them for another billing cycle.
7. Offer easy-to-use self-service features. Your shoppers can keep an eye on their order status and disable auto-renewing subscriptions through 2Checkout myAccount.
8. Offer refunds and be transparent about it. The whole point of chargebacks is to protect your customers against fraud. Naturally, chargeback policies are developed in favor of the customer. Chances are that if someone isn't satisfied with your product or service, they will get their money back, whether you like it or not. So why not spare yourself the hassle and refund the orders that don't rise to the customer's expectations? Make sure to inform the customers when the refund should be processed and how long it should take before they get their money back.
9. Confirm customer identity. Use advanced tools, such as 3-D Secure and Address Verification System. Enrollment in 3-D Secure prevents your customers from asking for chargebacks.

Implemented accordingly, these recommendations should help you lower your chargeback rates and improve the overall customer satisfaction with your products or services.

Overview

Use the getOrder method to retrieve details on a specific order placed with dynamic product information, or catalog products, using the unique, system-generated reference.

Parameters

Response

Request 

<?php

require ('PATH_TO_AUTH');

$orderReference = 'YOUR_ORDER_REFERENCE';
$skipPartnerOrders = 'FALSE';

try {
    $fullOrderDetails = $client->getOrder ($sessionID, $orderReference, $skipPartnerOrders);
}
catch (SoapFault $e) {
    echo "fullOrderDetails: " . $e->getMessage();
    exit;
}
var_dump("fullOrderDetails", $fullOrderDetails);
?>

Overview

OpenCart is a free open-source eCommerce platform for seasoned web developers looking for a user-friendly interface and for shop owners just launching their online business.

Availability

OpenCart integration is available only for 2Checkout accounts that handle their own tax and invoice management (2Sell and 2Subscribe accounts).

Integrate OpenCart with 2Checkout

Whether you are an existing merchant using OpenCart and you need to upgrade your integration, or you are a new merchant looking to integrate with 2Checkout, you need to follow the instructions below.

OpenCart Settings

1. Download the 2Checkout payment module from Github.
2. Upload the files to your server under your store’s directory.
   
3. Sign in to your OpenCart admin.
4. Navigate to Extensions → Installer.
   
5. On the Extension Installer page, click on Upload to upload your extension files.
   
6. Go to Extensions → Choose the extension type and select the Payments extension type from the drop-down list.
   
7. Click Install on the payment option you want to use (2Checkout API, 2Checkout Convert Plus, 2Checkout Inline).
8. Click on the Edit button of the selected integration to enable it.
   

9. Configure your 2Checkout integration by editing the details of the 2Checkout API, 2Checkout ConvertPlus, or 2Checkout InLine, as shown in the next image.

   • Input your Merchant Code, Secret Key, and Buy-link Secret Word from the 2Checkout Merchant Control Panel into the OpenCart admin. 
   • To obtain the Merchant Code, log in to your 2Checkout Merchant Control Panel.
   • Navigate to Integrations → Webhooks & API → Merchant Code and copy and paste the code into the OpenCart admin area.
   • Then copy and paste the Secret Key from the 2Checkout Control Panel into the OpenCart admin.
   • Go to Integrations → Webhooks & API → Secret Word → Buy-Link secret word and copy and paste the buy-link secret word into the OpenCart admin. 

   

10. Under Test Mode select No for live sales or Yes for test sales.
11. Select Complete under Order Status.
12. Select Enabled under Status.
13. Save your changes.

2Checkout Settings

1. Sign in to your 2Checkout Merchant Control Panel account.
2. Navigate to Dashboard → Integrations → Webhooks & API section.
3. Make sure to enable the IPN webhook notification in your Merchant Control Panel.
   
   • Log in to the 2Checkout Merchant Control Panel and navigate to Integrations → Webhooks & API
     
   • Scroll down to the Notifications section and enable the IPN webhook.
   • For the Payment notification type field, select IPN or Email Text & IPN, and then click on the Configure IPN button.
   • On the IPN settings page, click on the Add IPN URL button, input the IPN URL available on the configuration page in OpenCart and select the SHA 2 / SHA 3 hash.
     
   • Enable all triggers and response tags.
     

2Checkout PayPal Direct Setup

OpenCart Settings

1. Sign in to your OpenCart admin.
2. Click Extensions tab and Payments subtab.
3. Under 2Checkout PayPal Direct click Install and then click Edit.
4. Enter your 2Checkout Merchant Code.
5. Select Complete under Order Status.
6. Select Enabled under Status.
7. Enter your Secret Word (Must be the same value entered on your 2Checkout Site Management page.)
8. Save your changes.

2Checkout Settings:

1. Sign in to your 2Checkout account.
2. Navigate to Dashboard → Integrations → Webhooks & API
3. Follow these steps to activate Redirect URL:
   
   • In the Redirect URL section check “Enable return after sale”
   • For Return method, select Link in the Thank You Page
   • Set the Approved URL to http://www.yourstore.com/index.php?r...ckout/callback (Replace http://www.yourstore.com with the actual URL to your store.).
   • Click Update to save your settings

About OpenCart

Use the variables in the list below to customize the Payment confirmation shopper email according to your needs. Check the 'Mandatory' column to see the variables that are required in your customized version of the e-mail.

Overview

Use this object to add/create and edit/update price options for your account.

Parameters

Overview

RuPay is a local card payment network in India, accepted by most shops, ATMs, and eCommerce websites across the Indian subcontinent.

Issued by more than 1,100 banks, RuPay cards are supported by some of the biggest banks in India: State Bank of India, Punjab National Bank, Canara Bank, Bank of Baroda, Union Bank of India, Bank of India, ICICI Bank, HDFC Bank, Citibank N. A., and HSBC.

RuPay issued 64 million global cards between 2014 and March 2019. Moreover, it has tied-up with international players like Discover, Japan Credit Bureau and China Union Pay to enhance its international acceptance and recently achieved a milestone of issuing 25 million RuPay – Discover global cards. RuPay has several agreements with other international payment networks as well, like Discover, Diners Club International, Pulse, JCB in Japan, NETS in Singapore, UnionPay in China, BC Card in South Korea, Elo in Brazil, DinaCard in Serbia.

Availability

Available to all 2Checkout accounts.

Workflow

1. When placing the order, shoppers in India can select RuPay as a payment method.
2. The accepted processing currency needs to be INR.
3. The payment then continues as a normal Card order.
4. For most instances in India, 3D Secure authentication will be required.

F.A.Q.

1. What are the supported currencies for domestic RuPay cards?
   
   • INR (Indian Rupee)
2. Do domestic Indian cards support recurring charges?
   
   • Yes
3. Why is this important?
   
   • Authorization rates are much higher on locally issued cards (given the fact that numerous Indian credit cards are closed for cross-border transactions) and access to processing is done through a local acquirer.
4. What is the 2Checkout commission for domestic Indian cards?
   
   • 2Checkout applies the same commission to RuPay and Indian Local processing as for Visa and MasterCard processing.
5. Does lead management work for unfinished payments via local Indian cards?
   
   • 2Checkout sends follow-up emails for failed one-off transactions with local Indian cards
6. Are refunds supported for local Indian cards?
   
   • Yes.

Overview

The object below is returned directly or within a successful response from the following API requests:

Search shipping method

Shipping method object

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