Reason codes for API transactions
Last updated: 13-Mar-2024
The following table describes the reason codes for failed, declined, and successful transactions using Verifone APIs:
| Reason code | Description | Outcome |
|---|---|---|
| 0000 | Approved | SUCCESS |
| 0001 | Honour with identification | PARTIAL |
| 0002 | Approved for partial amount | PARTIAL |
| 0003 | Approved (VIP) | SUCCESS |
| 0004 | Approved, update track 3 | SUCCESS |
| 0005 | Approved, account type specified by card issuer | SUCCESS |
| 0006 | Approved for partial amount, account type specified by card issuer | PARTIAL |
| 0008 | Approved but fees disputed | PARTIAL |
| 0009 | Approved with overdraft | SUCCESS |
| 0010 | Approved, customer reactivated | SUCCESS |
| 0011 | Approved, terminal unable to process online | SUCCESS |
| 0012 | Approved, transaction processed offline by terminal | SUCCESS |
| 0013 | Approved, transaction processed offline after referral | SUCCESS |
| 0085* |
Declined, no reason given *Note: Deprecated code |
FAILED |
| 0800* |
Declined, additional customer identification required *Note: Deprecated code |
FAILED |
| 0801* |
Advice accepted, no financial liability accepted *Note: Deprecated code |
FAILED |
| 0802 | Approved, but AVS or CVV mismatch | SUCCESS |
| 0803 | Approved as paper cheque. Keep cheque for deposit | SUCCESS |
| 1000 | Do not honour | FAILED |
| 1001 | Expired card | FAILED |
| 1002 | Suspected fraud | FAILED |
| 1003 | Card acceptor contact acquirer. Phone for authorisation | FAILED |
| 1004 | Restricted card | FAILED |
| 1005 | Card acceptor call acquirer's security department | FAILED |
| 1006 | Allowable PIN tries exceeded | FAILED |
| 1007 | Refer to card issuer | FAILED |
| 1008 | Refer to card issuer's special conditions | FAILED |
| 1009 | Invalid card acceptor, Merchant | FAILED |
| 1010 | Invalid amount | FAILED |
| 1011 | Invalid card number | FAILED |
| 1012 | PIN data required | FAILED |
| 1013 | Unacceptable fee or commission | FAILED |
| 1014 | No account of type requested. Account Type Error | FAILED |
| 1015 | Requested function not supported | FAILED |
| 1016 | Not sufficient funds | FAILED |
| 1017 | Incorrect PIN | FAILED |
| 1018 | No card record | FAILED |
| 1019 | Transaction not permitted to cardholder | FAILED |
| 1020 | Transaction not permitted to terminal | FAILED |
| 1021 | Exceeds withdrawal amount limit | FAILED |
| 1022 | Security violation | FAILED |
| 1023 | Exceeds withdrawal frequency limit | FAILED |
| 1024 | Violation of law | FAILED |
| 1025 | Card not effective | FAILED |
| 1026 | Invalid PIN block | FAILED |
| 1027 | PIN length error | FAILED |
| 1028 | PIN key sync error | FAILED |
| 1029 | Suspected counterfeit card | FAILED |
| 1030 | Currency unacceptable to card issuer | FAILED |
| 1031 | Not authorised and fees disputed | FAILED |
| 1032 | Lost/stolen card | FAILED |
| 1033 | Authorization lifecycle unacceptable | FAILED |
| 1034 | Authorization lifecycle has expired | FAILED |
| 1035 | Closed account | FAILED |
| 1036 | Closed savings account, or restricted for closing | FAILED |
| 1037 | Closed credit account or restricted for closing | FAILED |
| 1038 | Closed credit facility cheque account or restricted for closing | FAILED |
| 1039 | Closed cheque account or restricted for closing | FAILED |
| 1041 | From account bad status | FAILED |
| 1042 | To account bad status | FAILED |
| 1044 | Information not on file | MISSING |
| 1045 | Card verification data failed | FAILED |
| 1046 | Amount not found | FAILED |
| 1047 | PIN change required | FAILED |
| 1048 | New PIN invalid | FAILED |
| 1049 | Bank not found | FAILED |
| 1050 | Bank not effective | FAILED |
| 1051 | Customer vendor not found | FAILED |
| 1052 | Customer vendor not effective | FAILED |
| 1053 | Customer vendor account invalid | FAILED |
| 1054 | Vendor not found | FAILED |
| 1055 | Vendor not effective | FAILED |
| 1056 | Vendor data invalid | FAILED |
| 1057 | Payment date invalid | FAILED |
| 1058 | Personal identification not found | MISSING |
| 1059 | Scheduled transactions exist | FAILED |
| 1060 | Transaction did not complete normally at terminal | FAILED |
| 1061 | Transaction not supported by the card issuer | FAILED |
| 1062 | Cashback not allowed | FAILED |
| 1063 | Cashback amount exceeded | FAILED |
| 1064 | Declined, transaction processed offline by terminal | FAILED |
| 1065 | Declined, terminal unable to process offline | FAILED |
| 1066 | Declined, transaction processed offline after referral | FAILED |
| 1068 | Identification number invalid | FAILED |
| 1069 | Driver number invalid | FAILED |
| 1070 | Vehicle number invalid | FAILED |
| 1071 | Digital certificate expired | FAILED |
| 1800 | Partial, Additional Customer identification required | PARTIAL |
| 1801 | Request format error | FAILED |
| 1802 | New Card Issued | FAILED |
| 1803 | Cancelled or Closed Merchant | FAILED |
| 1804 | PIN verification not supported | FAILED |
| 1805 | Terminal date-time error | FAILED |
| 1806 | Too many fallbacks | FAILED |
| 1807 | Fallback not allowed | FAILED |
| 1808 | Wrong EMV or ICC cryptogram | FAILED |
| 1809 | Cryptogram error | FAILED |
| 1810 | Track missing | FAILED |
| 1811 | Original transaction rejected | FAILED |
| 1812 | Original transaction already reversed | FAILED |
| 1813 | SCA - PIN required | FAILED |
| 1814 | Use another interface | FAILED |
| 1815 | Additional customer authentication required (CDCVM/Passcode/Biometric). Authenticate and tap/re-submit authorisation again | FAILED |
| 1816 | Acquirer requested SCA action not supported | FAILED |
| 1817 | Invalid issuer | FAILED |
| 1818 | Customer Cancellation | FAILED |
| 1819 | Does not fulfill AML (Anti Money Laundering) Requirements | FAILED |
| 1820 | Card Number Blocked | FAILED |
| 1821 | Address Verification Failed | FAILED |
| 1822 | Transaction type not permitted for offline processing | FAILED |
| 1823 | Offline limit exceeded | FAILED |
| 1824 | Invalid use of SCA Exemption Indicators | FAILED |
| 1825 | Invalid terminal id | FAILED |
| 1826 | Try another card | FAILED |
| 1827 | Authorisation order (recurring payment) revoked. Corresponds to Visa's R1 response code |
FAILED |
| 1828 | All authorisation orders (recurring payments) revoked. Corresponds to Visa's R3 response code |
FAILED |
| 1829 | Bad authorisation code | FAILED |
| 1830 | Inactive account | FAILED |
| 1831 | Card already active | FAILED |
| 1832 | Account locked | FAILED |
| 1833 | Invalid track data | FAILED |
| 1834 | Security code required | FAILED |
| 1835 | Cardholder refused a single recurring payment. Contact cardholder for more details. Corresponds to Visa's R0 response code |
FAILED |
| 1836 | SCA Exemption Soft Decline. Transaction Risk Analysis service not available | FAILED |
| 1837 | New card. Activate your card before making a payment | FAILED |
| 1838 | Declined, additional customer identification required | FAILED |
| 1839 | Invalid country code | FAILED |
| 2000 | Do not honour | FAILED |
| 2001 | Expired card | FAILED |
| 2002 | Suspected fraud | FAILED |
| 2003 | Card acceptor contact acquirer | FAILED |
| 2004 | Restricted card | FAILED |
| 2005 | Card acceptor call acquirer's security department | FAILED |
| 2006 | Allowable PIN tries exceeded | FAILED |
| 2007 | Special conditions | FAILED |
| 2008 | Lost card | FAILED |
| 2009 | Stolen card | FAILED |
| 2010 | Suspected counterfeit card | FAILED |
| 2011 | Daily withdrawal uses exceeded | FAILED |
| 2012 | Daily withdrawal amount exceeded | FAILED |
| 5000 | Reconciled, in balance | SUCCESS |
| 5001 | Reconciled, out of balance | PARTIAL |
| 5002 | Amount not reconciled, totals provided | FAILED |
| 5003 | Totals not available | TECHNICAL |
| 5004 | Not reconciled, totals provided | FAILED |
| 5800 | Open session message, the session number used is less than current session. Correct session number attached | FAILED |
| 5801 | Wrong session number, the session number used is not the current one, it is not possible to reconcile other session than current open session. Current open session number attached | FAILED |
| 8000 | Accepted | SUCCESS |
| 8001 | Rejected, unable to perform request at current time, try later | FAILED |
| 8002 | Rejected, key verification failed. Key sync error or key check value does not match | TECHNICAL |
| 9000 | Advice acknowledged, no 9000-9001 financial liability accepted Used in all message types to indicate error or response actions | FAILED |
| 9001 | Advice acknowledged, financial liability accepted | SUCCESS |
| 9080 | Accepted, ATC Synchronization | SUCCESS |
| 9102 | Invalid transaction | MISSING |
| 9103 | Re-enter transaction | FAILED |
| 9105 | Acquirer not supported by switch | FAILED |
| 9106 | Cutover in process | TECHNICAL |
| 9107 | Card issuer or switch inoperative | TECHNICAL |
| 9108 | Transaction destination cannot be found for routing | FAILED |
| 9109 | System malfunction | TECHNICAL |
| 9110 | Card issuer signed off | TECHNICAL |
| 9111 | Card issuer timed out | TECHNICAL |
| 9112 | Card issuer unavailable | TECHNICAL |
| 9113 | Duplicate transmission | FAILED |
| 9114 | Not able to trace back to original transaction | MISSING |
| 9115 | Reconciliation cutover or checkpoint error | FAILED |
| 9116 | MAC incorrect | FAILED |
| 9117 | MAC key sync error | FAILED |
| 9118 | No communication keys available for use | FAILED |
| 9119 | Encryption key sync error | FAILED |
| 9120 | Security software/hardware error - try again | FAILED |
| 9121 | Security software/hardware error - no action | FAILED |
| 9122 | Message number out of sequence | FAILED |
| 9123 | Request in progress | TECHNICAL |
| 9124 | Invalid security code | FAILED |
| 9125 | Database error | FAILED |
| 9128 | Customer vendor format error | FAILED |
| 9132 | Recurring data error | FAILED |
| 9133 | Update not allowed | FAILED |
| 9200 | Transaction refused before sending to acquirer | FAILED |
| 9201 | Transaction refused after sending to acquirer | FAILED |
| 9280 | Invalid token scope. Either no token scope was provided or a default token scope could not be selected because this entity has multiple scopes configured. | FAILED |
| 9350 | Violation of business arrangement | FAILED |
| 9133 | Update not allowed | FAILED |
| 9998 | Transaction blocked by validation rules | FAILED |
| 9999 | General Error - Unknown or Unspecified reason | FAILED |
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