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Online payments

WooCommerce Subscriptions

Last updated: 27-Mar-2023

WooCommerce Subscriptions is a plugin that enables processing payments for subscriptions, allowing merchants to create and manage recurring payments for their products. This add-on provides support: trials, sign-ups, subscription management and reporting, synchronised payments, notifications, customer account management. 

The fee for using this plugin is $199, billed on an annual basis by WooCommerce.

Availability

Verifone WooCommerce for Subscriptions​ is available globally and supports subscription billing when card payments are the associated payment method.

Prerequisites

  • WooCommerce Subscriptions comes on top/ as an add-on to the WooCommerce Plugin for Single Payments. For this purpose, you first need to install it.
  • The next step is making sure the acquirer you are using in conjunction with our gateway services supports card on file/ recurring payments. You can find this information here.
  • Further on, to use subscriptions, you'll need a WooCommerce Subscriptions plugin.
  • token scope needs to be generated and assigned to your merchant site organisation that Verifone created for your account. To generate and assign a token scope to your Merchant site, the user needs to be set at parent level (Merchant company). To then be able to process subscription payments, you need a second user, attached to the Merchant site - the ID of this user is the one you should be configuring in the plugin.

Setup

Once you have installed WooCommerce Subscriptions plugin you'll need to:

  1. Enable subscriptions as shown below.
  2. Add the token scope ID.

Woocommerce enable subscriptions

FAQs

Q: Can we use WooCommerce Subscriptions if we apply another plugin to build our website?

A: To use the WooCommerce Subscriptions add-on, you need to use WordPress for building your website and WooCommerce to accept online payments, as prerequisites.

Q: What fees will I pay to Verifone to use the WooCommerce Subscriptions module?

A: You will need to pay a $199 per year subscription fee to WooCommerce. 

Q: Does Verifone – WooCommerce Subscription plugin work regardless of the acquirer used to process online payments? 

A: For this plugin to work, Verifone's integration to the relevant acquirer of your choice needs to support card processing on file/ recurring transactions. You can find the list of acquirers we are integrated with here.

Q: If end customers choose to be billed automatically, do we need to send Verifone renewal payment requests for our customers?

A: After setting up the catalogue of your subscription-based offering, the plugin will trigger payment requests to Verifone, without any action needed on your side.

Q: Where will we be able to see reporting on the subscriptions of our customers?

A: Once the subscriptions plugin is enabled, the WooCommerce reporting area will also include extensive reporting on customer subscriptions. You will be able to see a detailed view of each subscription, including customer information, payment schedule, payment status – and you will also be able to perform actions on each of these. In the same time, Verifone Central will also display a detailed view of each of the payments associated to those subscriptions.

Q: Do subscriptions only work with credit cards? What if we also wish to provide shoppers with the option to use Alternative Payment Methods (APMs)?

A: The Verifone - WooCommerce plugin for subscriptions is configured to detect that there is a subscription present in the cart and will only display card payments as an available payment method. If there's no subscription-based product added to the shopping cart, all available payment methods will be displayed.

Q: How will a customer know that a renewal is coming soon? How will we know that one of our customers canceled their subscription? 

A: The plugin comes with a set of new email notifications specific to subscriptions. There are also additional WooCommerce plug-ins handling renewal reminders and other event notifications. These extra plugins handling email notifications do not need an integration to our Verifone platform and can be used right away.

Need help?

Do you have a question? If you didn’t find the answer you are looking for in our documentation, you can contact our Support teams for more information. If you have a technical issue or question, please contact us. We are happy to help.

Not yet a Verifone customer?

We’ll help you choose the right payment solution for your business, wherever you want to sell, in-person or online. Our team of experts will happily discuss your needs.

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