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Online payments

Unmatched Refunds

Last updated: 03-May-2023


The unmatched refunds functionality allows you to perform a credit card refund using the eCommerce API for cases where regular or extended refunds cannot be supported. With unmatched refunds, you initiate the credit without reference to a previous transaction.


Only users with Merchant Supervisor role are allowed to perform unlinked refunds.

   Currently, unmatched refunds are supported by acquirers in North America and Canada.

Whenever the merchant requests to be able to perform unmatched refunds, the "Allow Unmatched Refunds" checkbox from the Payment Provider Contract (PPC) page in Verifone Central has to be ticked. This checkbox will be shown whenever the unmatched refunds are supported by the acquirer.

   Note: For a user to be able to perform unlinked refunds, the feature needs be allowed at acquirer level as well.


The payment_provider_contractamount, currency_codeencrypted_card and public_key_alias (for encrypted card usage), reuse_token (for reuse token usage) are the required fields for performing an unmatched refund/transaction.

Unmatched refunds is successfully performed even if the card/token of the cardholder is expired.

eCommerce API

Unmatched Refund eCommerce API

An unmatched refund transaction can be initiated by:

  • using an Encrypted Card

Encrypted card

  • using Reuse Token

Reuse Token

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