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Cookie Management in the Merchant Control Panel

Cookie Management in the Merchant Control Panel

Last updated: 29-Feb-2024
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A cookie is a small text file that a website places on a user’s computer (including smartphones, tablets, or other connected devices) to store information about the user’s activity. Throughout the world, regulating entities see cookies as a “persistent identifier”, thus falling under the rules applied to protect Internet users' personal information.

Regulatory entities:


All merchants have access to Merchant Control Panel. Consequently, all of them will be seeing the cookie consent displayed (in one form or another, depending on where they are located when they access the portal. See more details below).

Cookie Management in the Merchant Control Panel

For merchants in California (USA), the European Union, and the rest of the world (ROW), 2Checkout uses three types of cookies:

  • Security (mandatory) - These cookies help protect merchants' data available during and after logging into their 2Checkout account and cannot be disabled.
  • Preference (optional) - These cookies are used to remember customers’ choices during navigation through their 2Checkout accounts, such as pagination selection or list types.
  • Statistics (optional) - These cookies help 2Checkout understand the merchants' interaction with their Merchant Control Panel so that our system can identify issues and continuously improve the overall experience merchants have. Data is collected and reported anonymously.

2Checkout collects consent upon the merchants' first access in the Merchant Control Panel through a link at the bottom of the landing page, where the user can:

  • Accept all cookies - This will check all the above 3 types of cookies (Security, Preference, Statistics)
  • Customize settings/Do not sell my info (for California users only) - This will enable the user to check any cookies other than the mandatory ones
  • Access the 2Checkout cookie policy.
For US users with unidentified state locations, 2Checkout will display the rules applied for California users.
For ROW users with unidentified state location 2Checkout will display the rules applied for EU users.

Cookie Module Display Based on Merchant Location

The Cookie module will be displayed differently depending on merchants' locations.

Cookie module displayed for merchants in the European Union


secure.2checkout.local_cpanel_ (1).png

By clicking on the Customize settings button, the user will be prompted with a separate window where they can choose their preferred settings.

Once the merchant performs an action on the Cookie Settings link in the footer, this will not be shown during any other subsequent accessing of the portal (for a one-year period). A link to Cookie settings will be available (bottom right corner), where the user will be able to change options for the optional types of cookies at any time. After one year, the merchant will be once again prompted with the collect consent for the placed cookies.

secure.2checkout.local_cpanel_ (3).png

Cookie module displayed for merchants in California

For merchants in California, the cookie module will display the Do not sell my information button. Once merchants click on it they will be prompted with the Cookies Management Center window, where they can enable their preferred cookies.


Cookie module displayed for merchants in the Rest of the World, including the US (non-EU, non-California)

cookie settings_1.png

cookie settings_2.png

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