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Charge reminder

Last updated: 20-Apr-2022
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2Checkout acts as a Merchant of Record for your online products and services, therefore we send transaction-related information to shoppers (payment receipt/electronic delivery emails, invoices, etc.).

Furthermore, when checking their financial statement, your shoppers will be able to recognize transactions performed through 2Checkout by a specific identifier that most probably does not resemble the name of the website/company the shopper made the purchase from (e.g.,*

To mitigate refund/chargeback risk from shoppers who cannot associate the statement information with the payment they performed, 2Checkout sends them an email to remind of their previous purchase and notify them about the details they would be seeing on their statement.


Enabled by default if you signed up for a 2Checkout account after September 30, 2016.

We will work with you on the next steps and activation if you signed up for an account prior to September 30, 2016.

Charge Reminder Email Notification

To reduce the risk of refunds/chargebacks, 2Checkout sends out charge reminder notifications to your shoppers, notifying them, post-purchase, about the payment previously performed.

We send out two email notifications after each complete order (except for zero value orders and refunds), as follows:

  • The first notification five days after 2Checkout marks the order as complete
  • The second notification on the 5th of the first month after 2Checkout marks the order as complete

For example, if the order is complete on October 10th, 2016, the first notification will be sent on October 15th, 2016, while the second one will be sent on November 5th, 2016.

The only exception to the rule is when the first notification is sent during the first five days of the month; in this case, the second notification will not be sent, to avoid spam.

For example, if the order is complete on October 30th, 2016, we will only send one notification - on November 4th, 2016. 


Charge Reminder Sample

Preview and test email

Navigate to the Email template manager section to preview and test the charge reminder notification sent to your shoppers.

If you cannot see the email, it means 2Checkout has not yet activated it for your account.

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