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Payment failed (Direct Debit)

Payment failed (Direct Debit)

Last updated: 07-Jul-2023
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Use the variables in the list below to customize the Payment failed (Direct Debit) shopper email notifications according to your needs.

Check the 'Mandatory' column to see the variables that are required in your customized version of the e-mail.

Variable name Description Test value Mandatory
BANKNAME Avangate bank name  ABN AMRO Bank Amsterdam No
BANKROUTINGNUMBER Avangate bank routing number 0 No
BANKSWIFT Avangate bank swift code ABNANL2XXX No
BUSINESS_COMPANY Avangate company name Avangate Yes
BUSINESS_HOTLINE Avangate support phone +31 88 0000008 No
BUSINESS_HOTLINEUS Avangate US hotline number +1 (650) 963-5701 / (888) 247-1614 No
BUSINESS_OPEMAIL Avangate operational email address No
BUSINESS_SUPEMAIL Avangate support email address No
BUY_NOW_NEW_LINK * Prefilled buy link No
COMMERCIALNAME Merchant's commercial name 0 No
CURRENCY Order billing currency USD] Yes
CURRENCY_ORIGINAL Original order currency (applicable to refunds) 0 No
ENCRYPTED_MERCHANT_CODE Encrypted merchant code 0 No
FIRSTNAME Shopper's first name used on the delivery information [John No
See the full
list of Possible Values
GATEWAY_ERROR_MESSAGE Reason why the transaction failed. (e.g. Invalid card, insufficient funds) Error processing the card transaction. The card account has not been debited. Card data is invalid or incomplete. No
GENERALTOTAL Total order price [56.50 Yes
HAS_RENEWAL_PRODUCTS Flag that indicates whether at least one product has renewal settings 0 No
IS_RENEWAL Flag that indicates whether at least one product has renewal settings 0 No
LASTNAME Shopper's last name used on the delivery information Doe] No
MYACCOUNT_URL_UPDATE_CC URL for updating credit card information in myAccount 0 No
MY_ACCOUNT_URL_UPDATE_CC URL for updating credit card information in myAccount 0 No
NAMES_OF_PRODUCTS Names of all products in the order, comma separated 0 No
ORDERDATE Order placement date [2017-05-26] Yes
ORDER_AMOUNT_ORIGINAL Original order value (applicable to refunds) 0 No
ORDER_DATE_STANDARD_FORMAT Standard format used for the order placement date 0 No
ORDER_FLOW Purchase flow used to place the order 0 No
ORDER_STATUS Order status 0 No
PAYMENT_TYPE_INFO English payment method name. Includes last four card digits (if applicable). 0 No
PRODUCTS[index1].BILLING_CYCLE Indicates how many renewals have been successfully performed so far (on the subscription) 11 No
PRODUCTS[index1].DISCOUNT Product discount value per product line [2.00 No
PRODUCTS[index1].INFO Additional product information defined by merchant when generating buy links [Product info 1] No
PRODUCTS[index1].LICENSE_TYPE Type of purchased subscription 0 No
PRODUCTS[index1].PCODE Product code. [P_CODE_1] No
PRODUCTS[index1].PID Product ID number 1001 No
PRODUCTS[index1].PNAME Product name [Test product name 1] No
PRODUCTS[index1].PRICE Product unit price [20.00 No
PRODUCTS[index1].PRODUCT_OPTIONS[index2] 0 0 No
PRODUCTS[index1].PRODUCT_OPTIONS[index2].OptionText Ignore internal var. 0 No
PRODUCTS[index1].PROMONAME Name of the promotion applied to the product [Some promotion] No
PRODUCTS[index1].QUANTITY Purchased product quantity [2] No
PRODUCTS[index1].SHORT_DESCRIPTION Short product description 0 No
PRODUCTS[index1].TOTAL Total gross price per product line (before applying discounts) [45.60 No
PRODUCTS[index1].VAT VAT/Sales tax value per product line [3.80 No
PRODUCTS_DATA[index1].IdProduct Product ID number 0 No
PRODUCTS_DATA[index1].PRODUCT_SHORT_DESCRIPTION Short product description 0 No
PRODUCTS_NO Number of products in cart 0 No
REFNO Order reference number [9xxxxx] Yes
RETRYLINK Payment retry link 0 No
RETRY_LINK Payment retry link 0 No
SELLERCOMPANY Merchant's company name [Software Company Name] Yes
TOTALEQUIV The order amount converted to all the merchant's currencies 0 No
UNSUBSCRIBE_LINK Shopper unsubscribe link 0 No
UPLOADLINK File upload link 0 No
UPLOAD_LINK File upload link 0 No
WEBSITE Website where the shopper placed the order Yes
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