Compliance subscription email

Overview

2Checkout automatically sends out the Compliance subscription email to shoppers with confirmation and details on their subscription – information regarding billing cycle duration, next billing amount, next billing date, and a link to myAccount for the shopper to be able to cancel the following automatic charge.

Availability

All 2Checkout accounts.

Workflow

2Checkout sends the Compliance subscription email if the shopper has a recurring subscription-based product, to prevent charge disputes and ensure compliance with the card networks’ requirements. Additional details can be found in the official published requirements.

Subscription Email Notification Content

When a shopper enrolls for a recurring subscription-based product, the following information must be included in the email notification:

• Billing cycle duration
• Next billing amount
• Next billing date
• A link to myAccount for the shopper to be able to cancel the following automatic charge

Sample subscription email notification

Is this the only email my shoppers receive after placing an order?

2Checkout can send the electronic delivery email either standalone or combined with the payment receipt notification (in one single email).

Depending on your account's setup, for each order containing at least one product configured with 2Checkout delivery your shoppers can receive:

• Default: One email containing both the payment receipt and the electronic delivery messages
• Two email notifications: The payment receipt and the electronic delivery messages, separately
• Three email notifications: An order confirmation email, plus the payment receipt and the electronic delivery messages, separately

Contact 2Checkout to change your default configuration if you find another setup better suited for your customers.

Preview and test email

To preview and test the subscription email notification template, follow these steps:

1. Log in to your 2Checkout Merchant Control Panel.
2. Navigate to Marketing tools -> Email editor. 
3. Scroll down to the Shopper emails section and click on Order. 
4. Access the Compliance subscription email under the Order section. You can access this email only if your account uses the default shopper emails communication setup that blends together the electronic delivery and the payment emails.