Recurring payment failed (dunning notification)
Overview
Use the variables in the list below to customize the Recurring payment failed (dunning notification) shopper email notifications according to your needs.
Check the 'Mandatory' column to see the variables that are required in your customized version of the e-mail.
| Variable name | Description | Test Value | Mandatory |
|---|---|---|---|
|
BUSINESS_COMPANY |
Avangate company name |
Avangate | Yes |
|
BUSINESS_SUPEMAIL |
Avangate support email address |
0 | No |
|
BUSINESS_WEBSITE |
Avangate website |
0 | No |
|
COMMERCIALNAME |
Merchant's commercial name |
0 | Yes |
|
CURRENCY |
Order billing currency |
EU | Yes |
|
CURRENCY_ORIGINAL |
Original order currency (applicable to refunds) |
0 | No |
|
ENCRYPTED_MERCHANT_CODE |
Encrypted merchant code |
0 | No |
|
FIRSTNAME |
Shopper's first name used on the delivery information |
John | No |
| GATEWAY_ERROR_CODE | Gateway error code |
GW_PROCESSING_ERROR See the full list of Possible Values |
No |
| GATEWAY_ERROR_MESSAGE | Reason why the transaction failed. (e.g. Invalid card, insufficient funds) | Error processing the card transaction. The card account has not been debited. Card data is invalid or incomplete. | No |
|
GENERALTOTAL |
Total order price |
0 | Yes |
|
HAS_RENEWAL_PRODUCTS |
Flag that indicates whether at least one product has renewal settings |
0 | No |
|
IS_RENEWAL |
Flag that indicates whether at least one product has renewal settings |
0 | No |
|
IS_TRIAL_RENEWAL |
Flag that states if the current order comes from a trial conversion |
0 | No |
|
LASTNAME |
Shopper's last name used on the delivery information |
0 | No |
|
MY_ACCOUNT_URL_UPDATE_CC |
URL for updating credit card information in myAccount |
0 | Yes |
|
NAMES_OF_PRODUCTS |
Names of all products in the order, comma separated |
0 | No |
|
ORDERDATE |
Order placement date |
11/10/2018 | Yes |
|
ORDER_AMOUNT_ORIGINAL |
Original order value (applicable to refunds) |
0 | No |
|
ORDER_DATE_STANDARD_FORMAT |
Standard format used for the order placement date |
0 | No |
|
ORDER_FLOW |
Purchase flow used to place the order |
0 | No |
|
ORDER_STATUS |
Order status |
0 | No |
|
PAYMENT_TYPE_INFO |
English payment method name. Includes last four card digits (if applicable). |
0 | No |
|
PAYTYPE |
Identification number for the payment method selected during ordering process |
0 | No |
|
PRODUCTS |
0 |
0 | No |
|
PRODUCTS[index1].BILLING_CYCLE |
Indicates how many renewals have been successfully performed so far (on the subscription) |
0 | No |
|
PRODUCTS[index1].DISCOUNT |
Product discount value per product line |
0 | No |
|
PRODUCTS[index1].INFO |
Additional product information defined by merchant when generating buy links |
0 | No |
|
PRODUCTS[index1].LICENSE_TYPE |
Type of purchased subscription |
0 | No |
|
PRODUCTS[index1].PCODE |
Product code. |
0 | No |
|
PRODUCTS[index1].PID |
Product ID number |
0 | No |
|
PRODUCTS[index1].PNAME |
Product name |
0 | No |
|
PRODUCTS[index1].PRICE |
Product unit price |
0 | No |
|
PRODUCTS[index1].PRODUCT_OPTIONS[index2].OptionText |
Ignore internal var. |
0 | No |
|
PRODUCTS[index1].PROMONAME |
Name of the promotion applied to the product |
0 | No |
|
PRODUCTS[index1].QUANTITY |
Purchased product quantity |
0 | No |
|
PRODUCTS[index1].SHORT_DESCRIPTION |
Short product description |
0 | No |
|
PRODUCTS[index1].TOTAL |
Total gross price per product line (before applying discounts) |
0 | No |
|
PRODUCTS[index1].VAT |
VAT/Sales tax value per product line |
0 | No |
|
PRODUCTS_DATA[index1].IdProduct |
Product ID number |
0 | No |
|
PRODUCTS_DATA[index1].PRODUCT_SHORT_DESCRIPTION |
Short product description |
0 | No |
|
PRODUCTS_LIST |
Products data. |
0 | Yes |
|
PRODUCTS_NO |
Number of products in cart |
0 | No |
|
REFNO |
Order reference number |
9xxxxxx | Yes |
|
RETRYLINK |
Payment retry link |
0 | No |
|
RETRY_LINK |
Payment retry link |
0 | No |
|
TOTALEQUIV |
The order amount converted to all the merchant's currencies |
0 | No |
|
UNSUBSCRIBE_LINK |
Shopper unsubscribe link |
0 | No |
|
UPLOADLINK |
File upload link |
0 | No |
|
UPLOAD_LINK |
File upload link |
0 | No |
|
USER_EMAIL |
Email address used by shopper to login/signup to myAccount |
example@customer-email.com | No |
|
WEBSITE |
Website where the shopper placed the order |
http://www.software-company-website.com | Yes |
