Payment failed (instant payment methods)
Overview
Use the variables in the list below to customize the Payment failed (instant payment methods) shopper email according to your needs.
Check the Mandatory column to see the variables that are required in your customized version of the e-mail.
| Variable name | Description | Test value | Mandatory |
|---|---|---|---|
|
2CHECKOUT_COMPANY_NAME |
2Checkout company name |
2Checkout |
No |
| 2CHECKOUT_LOGO | 2Checkout logo URL | https://secure.2checkout.com/images/e...endor_logo.png | Yes |
|
2CHECKOUT_OPERATIONAL_EMAIL |
2Checkout operational email address |
0 |
No |
|
2CHECKOUT_OPERATIONAL_FAX |
2Checkout operational fax number |
0 |
No |
| 2CHECKOUT_RESELLER_ROLE | This is mandatory content you need to keep in your emails, given 2Checkout acts as Reseller / Merchant of Record for online purchases on your website. | 2Checkout acts as an authorized reseller of #Merchant commercial name online products and services. | Yes |
|
2CHECKOUT_SUPPORT_EMAIL |
2Checkout support email address |
Yes | |
|
2CHECKOUT_SUPPORT_PHONE |
2Checkout support phone |
0 |
No |
|
2CHECKOUT_SUPPORT_PHONE_US |
2Checkout US hotline number |
0 |
No |
|
2CHECKOUT_WEBSITE |
2Checkout website |
Yes | |
|
BUSINESS_COMPANY |
2Checkout company name |
2Checkout | No |
|
BUSINESS_HOTLINE |
2Checkout support phone |
0 |
No |
|
BUSINESS_HOTLINEUS |
2Checkout US hotline number |
0 |
No |
|
BUSINESS_OPEMAIL |
2Checkout operational email address |
0 |
No |
|
BUSINESS_OPFAX |
2Checkout operational fax number |
0 |
No |
|
BUSINESS_SUPEMAIL |
2Checkout support email address |
No | |
|
CARD_LAST_DIGITS |
Last 4 digits of the card used to perform the payment |
0 |
No |
|
COMMERCIALNAME |
Merchant's commercial name |
0 |
No |
|
CONVERTED_ORDER_AMOUNT |
Order amount converted in all vendor currencies |
0 |
No |
|
CURRENCY |
Order billing currency |
USD |
Yes |
|
CURRENCY_ORIGINAL |
Original order currency (applicable to refunds) |
0 |
No |
|
ENCRYPTED_MERCHANT_CODE |
Encrypted merchant code |
0 |
No |
|
FIRSTNAME |
Shopper's first name used on the billing information |
John |
No |
|
FIRST_NAME_BILLING |
Shopper's first name used on the billing information |
John |
No |
| GATEWAY_ERROR_CODE | Gateway error code |
GW_PROCESSING_ERROR See the full list of Possible Values |
No |
| GATEWAY_ERROR_MESSAGE |
Reason why the transaction failed. (e.g. Invalid card, insufficient funds)
|
Error processing the card transaction. The card account has not been debited. Card data is invalid or incomplete. | No |
|
GENERALTOTAL |
Total order price |
56.5 |
No |
|
HAS_RENEWAL_PRODUCTS |
Flag that indicates whether at least one product has renewal settings |
1 |
No |
|
HOTLINE_NUMBERS |
Array of attributes for 2Checkout hotline numbers |
0 |
No |
|
IS_RENEWAL |
Flag that indicates whether at least one product has renewal settings |
1 |
No |
|
LASTNAME |
Shopper's last name used on the billing information |
Doe |
No |
|
LAST_NAME_BILLING |
Shopper's last name used on the billing information |
Doe |
No |
|
MERCHANT_COMMERCIAL_NAME |
Merchant's commercial name |
Software Company Name |
No |
|
MYACCOUNT_URL_UPDATE_CC |
URL for updating credit card information in myAccount |
0 |
No |
|
MY_ACCOUNT_LOGIN_URL |
2Checkout myAccount login/sign-up URL |
Yes | |
|
MY_ACCOUNT_URL_UPDATE_CC |
URL for updating credit card information in myAccount |
0 |
No |
|
NAMES_OF_PRODUCTS |
Names of all products in the order, comma-separated |
My product name |
Yes |
|
ORDERDATE |
Order placement date |
42515 |
No |
|
ORDER_AMOUNT |
Total order price |
56.5 |
No |
|
ORDER_AMOUNT_ORIGINAL |
Original order value (applicable to refunds) |
0 |
No |
|
ORDER_DATE |
Order placement date |
42515 |
No |
|
ORDER_DATE_STANDARD_FORMAT |
Standard format used for the order placement date |
42515 |
Yes |
|
ORDER_FLOW |
Purchase flow used to place the order |
0 |
No |
|
ORDER_REFERENCE_NUMBER |
Order reference number |
9xxxxx |
Yes |
|
ORDER_STATUS |
Order status |
0 |
No |
|
ORDER_WEBSITE |
Website where the shopper placed the order |
Yes | |
|
PAYABLE_TO |
Payee name (applicable to wire transfer) |
0 |
No |
|
PAYMENT_METHOD |
English name for the payment method used |
Visa/MasterCard/Eurocard - 1234 |
No |
|
PAYMENT_TYPE_INFO |
English payment method name. Includes last four card digits (if applicable). |
Visa - 1234 |
No |
|
PAYMETHOD |
English name for the payment method used |
0 |
Yes |
|
PAYTYPE |
Identification number for the payment method selected during the ordering process |
1 |
No |
|
PAY_TYPE |
Identification number for the payment method selected during the ordering process |
1 |
No |
|
PRODUCTS |
Products data. |
0 |
No |
|
PRODUCTS[index1].BILLING_CYCLE |
Indicates how many renewals have been successfully performed so far (on the subscription) |
11 |
No |
| PRODUCTS[index1].CODE | Product code. | P_CODE | No |
|
PRODUCTS[index1].DISCOUNT |
Product discount value per product line |
1 |
No |
|
PRODUCTS[index1].INFO |
Additional product information defined by merchant when generating buy links |
Product info 1 |
No |
|
PRODUCTS[index1].LICENSE_TYPE |
Type of purchased subscription |
0 |
No |
|
PRODUCTS[index1].PCODE |
Product code. |
P_CODE_1 |
No |
|
PRODUCTS[index1].PID |
Product ID number |
1234 |
No |
|
PRODUCTS[index1].PNAME |
Product name |
Test |
No |
|
PRODUCTS[index1].PRICE |
Product unit price |
20 |
No |
|
PRODUCTS[index1].PRODUCT_OPTIONS |
0 |
0 |
No |
|
PRODUCTS[index1].PRODUCT_OPTIONS[index2].OptionText |
Ignore internal var. |
0 |
No |
|
PRODUCTS[index1].PROMONAME |
Name of the promotion applied to the product |
Some promotion |
No |
|
PRODUCTS[index1].QUANTITY |
Purchased product quantity |
2 |
No |
|
PRODUCTS[index1].SHORT_DESCRIPTION |
Short product description |
0 |
No |
| PRODUCTS[index1].SKU | Product SKU | SKU1234 | No |
|
PRODUCTS[index1].TOTAL |
Total gross price per product line (before applying discounts) |
45.6 |
No |
|
PRODUCTS[index1].VAT |
VAT/Sales tax value per product line |
3.8 |
No |
|
PRODUCTS_DATA[index1].IdProduct |
Product ID number |
0 |
No |
|
PRODUCTS_DATA[index1].PRODUCT_SHORT_DESCRIPTION |
Short product description |
0 |
No |
|
PRODUCTS_NO |
Number of products in cart |
0 |
No |
|
QR_CODE_SRC |
The QR code URL to be used for payments with bank/wire transfer |
0 |
No |
|
REFNO |
Order reference number |
9xxxxx |
No |
|
RETRY_LINK |
Payment retry link |
Yes | |
|
SELLERCOMPANY |
Merchant's company name |
Software Company Name |
No |
|
TOTALEQUIV |
The order amount converted to all the merchant's currencies |
0 |
No |
|
UPLOADLINK |
File upload link |
0 |
No |
|
UPLOAD_LINK |
File upload link |
0 |
No |
|
WEBSITE |
Website where the shopper placed the order |
No |
