Refunds processing time frames
Overview
Refunds' processing time frames depend on the payment method used by the shopper.
If the refund request is granted by 2Checkout/Merchant, payments are refunded to shoppers as follows:
- Credit/Debit Cards payments will be refunded within one (1) business day;
- Wire Transfer and check payments will be refunded within seven (7) business days and the cost of the transfer will be borne by the end user;
- PayPal payments will be refunded within one (1) business day;
- Other payment methods will be refunded between five (5) to seven (7) days.
- In cases of Direct Debit, the refund request can be processed only after a 6 weeks period from the payment date, the period needed for your bank to process the settlement. 2Checkout will only review and respond to your refund request after the 6-week period ends.
Refunds' processing time frames for online payment methods
| Payment method | Type | Refund processing time |
|---|---|---|
|
Visa |
credit/debit card |
within one (1) business days |
|
Visa Electron |
debit card |
within one (1) business days |
|
MasterCard |
credit/debit card |
within one (1) business days |
|
Maestro |
credit/debit card |
within one (1) business days |
|
Eurocard (Mastercard) |
credit/debit card |
within one (1) business days |
|
American Express |
credit card |
within one (1) business days |
|
Discover/Novus |
credit card |
within one (1) business days |
|
Dankort /VISA |
debit card |
within one (1) business days |
|
Bancontact |
credit/debit card |
within one (1) business days |
|
Postepay (Visa) |
credit/debit card |
within one (1) business days |
|
JCB (Japan Credit Bureau) |
credit card |
within one (1) business days |
|
Carte Bancaire |
local debit card |
within one (1) business days |
|
PayPal |
digital wallet |
within one (1) business days |
|
PayPal Express |
digital wallet |
within one (1) business days |
|
Direct Debit SEPA* |
direct debit |
within six (6) weeks from the payment date |
|
Direct Debit UK* |
direct debit |
within six (6) weeks from the payment date |
|
Alipay |
digital wallet |
within one (1) business days |
|
Apple Pay |
digital wallet |
within one (1) business days |
|
SOFORT Banking |
online banking |
within seven (7) business days after receiving the banking details from the end-user (the cost of transfer will be borne by the end-user) |
|
Giropay |
online banking |
within three (3) to five (5) days |
|
iDEAL |
online banking |
within seven (7) business days after receiving the banking details from the end-user (the cost of transfer will be borne by the end-user) |
|
Webmoney |
digital wallet |
within three (3) to five (5) days |
|
UnionPay |
credit/debit card |
within one (1) business days |
|
Elo Card |
credit card with installments |
within one (1) business days |
|
Hipercard |
credit card with installments |
within one (1) business days |
|
Local Cards Turkey with installments (Bonus, World, CardFinans, BankAsya, Paraf, Maximum, Axess) |
credit card with installments |
within one (1) business days |
|
Nordea |
online banking |
within three (3) to five (5) days |
|
Danske |
online banking |
within three (3) to five (5) days |
|
Pay Easy (through Konbini) |
online banking |
within three (3) to five (5) days |
|
Trustly |
online banking |
within three (3) to five (5) days |
|
POLi |
online banking |
within seven (7) business days after receiving the banking details from the end-user (the cost of transfer will be borne by the end-user) |
|
WeChat Pay |
digital wallet |
within three (3) to five (5) days |
|
Skrill Wallet |
digital wallet |
within three (3) to five (5) days |
|
Neteller |
digital wallet |
within three (3) to five (5) days |
|
Qiwi wallet |
digital wallet |
within one (1) business days |
| Note: In cases of Direct Debit, the refund request can be processed only after a 6 weeks period from the payment date, the period needed for your bank to process the settlement. 2Checkout will only review and respond to your refund request after the 6-week period ends. | ||
Refunds' processing time frames for offline payment methods
| Payment method | Type | Refund processing time |
|---|---|---|
|
PayNearMe |
cash/online |
within seven (7) business days after receiving the banking details from the end-user (the cost of transfer will be borne by the end-user) |
|
Wire/Bank transfer - SEPA countries** |
bank transfer |
|
|
Wire/Bank Transfer - non-SEPA countries** |
bank transfer |
|
|
Purchase Order |
purchase order |
|
|
Konbini |
cash |
|
|
Boleto Bancario** |
Cash/online |
|
|
Cash at 7-Eleven, Family Dollar & ACE |
Cash/online |
