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Refunds processing time frames

Refunds processing time frames

Last updated: 11-Jul-2024
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Overview

Refunds' processing time frames depend on the payment method used by the shopper.

If the refund request is granted by 2Checkout/Merchant, payments are refunded to shoppers as follows:

  1. Credit/Debit Cards payments will be refunded within one (1) business day;
  2. Wire Transfer and check payments will be refunded within seven (7) business days and the cost of the transfer will be borne by the end user;
  3. PayPal payments will be refunded within one (1) business day;
  4. Other payment methods will be refunded between five (5) to seven (7) days.
  5. In cases of Direct Debit, the refund request can be processed only after 6 weeks from the payment date, the period needed for your bank to process the settlement. 2Checkout will only review and respond to your refund request after the 6-week period ends.
   Once a refund is processed, the funds will be visible in the shopper’s account within 3-5 business days, depending on their bank processing time. PayPal refunds will be visible in the shopper’s account on the same day.

Refunds' processing time frames for online payment methods

Payment method Type Refund processing time
Visa credit/debit card within one (1) business days
Visa Electron debit card within one (1) business days
MasterCard credit/debit card within one (1) business days
Maestro credit/debit card within one (1) business days
Eurocard (Mastercard) credit/debit card within one (1) business days
American Express credit card within one (1) business days
Discover/Novus credit card within one (1) business days
Dankort /VISA debit card within one (1) business days
Bancontact credit/debit card within one (1) business days
Postepay (Visa) credit/debit card within one (1) business days
JCB (Japan Credit Bureau) credit card within one (1) business days
Carte Bancaire local debit card within one (1) business days
PayPal digital wallet within one (1) business days
PayPal Express digital wallet within one (1) business days
Direct Debit SEPA* direct debit within six (6) weeks from the payment date
Direct Debit UK* direct debit within six (6) weeks from the payment date
Alipay digital wallet within one (1) business days
Apple Pay digital wallet within one (1) business days
SOFORT Banking online banking within seven (7) business days after receiving the banking details from the end-user (the cost of transfer will be borne by the end-user)
iDEAL online banking within seven (7) business days after receiving the banking details from the end-user (the cost of transfer will be borne by the end-user)
Webmoney digital wallet within three (3) to five (5) days
eCheck/ACH* direct debit within six (6) weeks from the payment date
UnionPay credit/debit card within one (1) business days
Elo Card credit card with installments within one (1) business days
Hipercard credit card with installments within one (1) business days
Local Cards Turkey with installments (Bonus, World, CardFinans, BankAsya, Paraf, Maximum, Axess) credit card with installments within one (1) business days
Nordea online banking within three (3) to five (5) days
Danske online banking within three (3) to five (5) days
Trustly online banking within three (3) to five (5) days
WeChat Pay digital wallet within three (3) to five (5) days
Skrill Wallet digital wallet within three (3) to five (5) days
Neteller digital wallet within three (3) to five (5) days
Qiwi wallet digital wallet within one (1) business days
Note: In cases of Direct Debit, the refund request can be processed only after a 6 weeks period from the payment date, the period needed for your bank to process the settlement. 2Checkout will only review and respond to your refund request after the 6-week period ends.

Refunds' processing time frames for offline payment methods

Payment method Type Refund processing time
PayNearMe cash/online

 

 

 

 

within seven (7) business days after receiving the banking details from the end-user (the cost of transfer will be borne by the end-user)

Wire/Bank transfer - SEPA countries** bank transfer
Wire/Bank Transfer - non-SEPA countries** bank transfer
Purchase Order purchase order
Boleto/Pix** Cash/online
Cash at 7-Eleven, Family Dollar & ACE Cash/online

 

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