Refunds processing time frames

Overview

Refunds' processing time frames depend on the payment method used by the shopper.

If the refund request is granted by 2Checkout/Merchant, payments are refunded to shoppers as follows:

1. Credit/Debit Cards payments will be refunded within one (1) business day;
2. Wire Transfer and check payments will be refunded within seven (7) business days and the cost of the transfer will be borne by the end user;
3. PayPal payments will be refunded within one (1) business day;
4. Other payment methods will be refunded between five (5) to seven (7) days.
5. In cases of Direct Debit, the refund request can be processed only after 6 weeks from the payment date, the period needed for your bank to process the settlement. 2Checkout will only review and respond to your refund request after the 6-week period ends.

Refunds' processing time frames for online payment methods

Refunds' processing time frames for offline payment methods